Title: Problems with the installation of Tutor Starter
Last modified: May 15, 2025

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# Problems with the installation of Tutor Starter

 *  Resolved [antoniapizzi](https://wordpress.org/support/users/antoniapizzi/)
 * (@antoniapizzi)
 * [1 year ago](https://wordpress.org/support/topic/tutor-starter/)
 * Hi! I would like to download the Tutor Starter theme. But when I click on the“
   markteplace” design, McAfee tells me that the extension is not secure. In fact,
   if you notice it gives an extension that does not say Tutor LMS as the other 
   designs do. See in: [Presenting Tutor Starter: A Free WordPress LMS Theme for Tutor LMS | Tutor LMS](https://tutorlms.com/blog/introducing-tutor-starter/)
 * On the other hand, I downloaded the Tutor Starter theme from WP and it made me
   download another plugin, in addition to Tutor Mate, so I can see the layout options.
   And, clicking on marketplace also says it is a dangerous site. I was planning
   on buying Tutor LMS, but if I can’t install Tutor Starter safely it’s not going
   to be possible. could you guys see what’s going on? Thanks
    -  This topic was modified 1 year ago by [antoniapizzi](https://wordpress.org/support/users/antoniapizzi/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftutor-starter%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Nafiz](https://wordpress.org/support/users/urnafiz/)
 * (@urnafiz)
 * [1 year ago](https://wordpress.org/support/topic/tutor-starter/#post-18468589)
 * Hello [@antoniapizzi](https://wordpress.org/support/users/antoniapizzi/),
 * Thanks for reaching out.
 * I understand your concern. Please rest assured that our themes and demo content,
   including the Marketplace layout, are safe and hosted securely. The warning you’re
   seeing from McAfee appears to be a false positive.
 * Now, flagging status has been updated by McAfee. Please try again and let me 
   know.
 *  Thread Starter [antoniapizzi](https://wordpress.org/support/users/antoniapizzi/)
 * (@antoniapizzi)
 * [1 year ago](https://wordpress.org/support/topic/tutor-starter/#post-18470578)
 * Hi Nafiz,
 * Thank you! Now it is working 🙂
 * Have a nice day!
 * Antonia
 *  Thread Starter [antoniapizzi](https://wordpress.org/support/users/antoniapizzi/)
 * (@antoniapizzi)
 * [1 year ago](https://wordpress.org/support/topic/tutor-starter/#post-18470855)
 * Hi Nafiz,
 * Luckily McAffee no longer says it is a dangerous site. Thank you! However, when
   I installed the plugin in Word Press it gave error. It says the plugin installation
   is incomplete. It only installed Elementor and Tutor lms, but did not install
   Woocommerce, Tutor lms Elementor Addons or Demo content. The message says that
   these items could not be imported correctly.
 * Could you please install the TutorStarter plugin in WP and see if it gives you
   the same installation error as me. thanks.
 * Regards,
 * Antonia
 *  [Nafiz](https://wordpress.org/support/users/urnafiz/)
 * (@urnafiz)
 * [1 year ago](https://wordpress.org/support/topic/tutor-starter/#post-18472424)
 * Hello [@antoniapizzi](https://wordpress.org/support/users/antoniapizzi/),
 * Thank you for the update.
 * The error you’re encountering is likely related to your server’s PHP configuration
   limits. To ensure that all components are installed correctly, please increase
   the following settings on your server:
    - **memory_limit:** 256M
    - **upload_max_filesize:** 128M
    - **post_max_size:** 128M
    - **max_execution_time:** 900
    - **max_input_time:** 900
 * You may need to reach out to your hosting provider to adjust these values. Once
   these values have been increased, please try again.
 *  Thread Starter [antoniapizzi](https://wordpress.org/support/users/antoniapizzi/)
 * (@antoniapizzi)
 * [1 year ago](https://wordpress.org/support/topic/tutor-starter/#post-18476227)
 * Thank you! I will talk with my hosting.
 *  Thread Starter [antoniapizzi](https://wordpress.org/support/users/antoniapizzi/)
 * (@antoniapizzi)
 * [1 year ago](https://wordpress.org/support/topic/tutor-starter/#post-18486254)
 * Hi again!
 * I have modified the settings you shared with me on my Hosting service and reinstalled
   Tutor Starter. Unfortunately the problem persists. It does not load properly 
   and also asked me to install an extra plugin: “one click demo import”. The tutor
   starter plugin loads incompletely, what can it be? I would appreciate it if you
   could help me with this.
 * Kind Regards,
 * Antonia

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Problems with the installation of Tutor Starter’ is closed to new replies.

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 * 6 replies
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 * Last reply from: [antoniapizzi](https://wordpress.org/support/users/antoniapizzi/)
 * Last activity: [1 year ago](https://wordpress.org/support/topic/tutor-starter/#post-18486254)
 * Status: resolved