Title: two-factor authentication problem on portal https://www.wordfence.com/
Last modified: August 27, 2024

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# two-factor authentication problem on portal https://www.wordfence.com/

 *  Resolved [condorex](https://wordpress.org/support/users/condorex/)
 * (@condorex)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/two-factor-authentication-problem-on-portal-https-www-wordfence-com/)
 * Hi, my old cell phone is broken and I had an authentication app for Two-Factor
   Authentication.
   Now I have a new smartphone but I don’t understand how I can 
   authenticate myself in your portal to enter my dashboard.Thanks for your cooperation
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftwo-factor-authentication-problem-on-portal-https-www-wordfence-com%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [wfmargaret](https://wordpress.org/support/users/wfmargaret/)
 * (@wfmargaret)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/two-factor-authentication-problem-on-portal-https-www-wordfence-com/#post-17978235)
 * Hi [@condorex](https://wordpress.org/support/users/condorex/),
 * Thanks for reaching out! If you don’t have the recovery codes stored, please 
   send an email to **lockout @ wordfence . com** and provide the email address 
   or username that is associated with the account so that we can assist you further.
 * Thanks,
   Margaret

Viewing 1 replies (of 1 total)

The topic ‘two-factor authentication problem on portal https://www.wordfence.com/’
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 * 1 reply
 * 2 participants
 * Last reply from: [wfmargaret](https://wordpress.org/support/users/wfmargaret/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/two-factor-authentication-problem-on-portal-https-www-wordfence-com/#post-17978235)
 * Status: resolved