Title: two factor authentification changing e-mail Last modified: April 10, 2022 --- # two factor authentification changing e-mail * Resolved [Andreas_HGW](https://wordpress.org/support/users/andreas_hgw/) * (@andreas_hgw) * [4 years, 1 month ago](https://wordpress.org/support/topic/two-factor-authentification-changing-e-mail/) * Hello I tried several times to change the e-mail address of my wordpress admin account. That works fine, but every time I did this, the two factor mail from IThemes security is send to my old admin e-mail address. * What can I do to solve this problem? * Is there any file within the plugin folder at my webserver I can check? * best regards Andreas Viewing 11 replies - 1 through 11 (of 11 total) * [nlpro](https://wordpress.org/support/users/nlpro/) * (@nlpro) * [4 years, 1 month ago](https://wordpress.org/support/topic/two-factor-authentification-changing-e-mail/#post-15545416) * Hi, * Even after the new email address is confirmed? * (WordPress indicates: **The new address will not become active until confirmed.**) * +++++ To prevent any confusion, I’m not iThemes +++++ * Thread Starter [Andreas_HGW](https://wordpress.org/support/users/andreas_hgw/) * (@andreas_hgw) * [4 years, 1 month ago](https://wordpress.org/support/topic/two-factor-authentification-changing-e-mail/#post-15545732) * Yes, and I have this Problem at 4 websites. And if I check the e-Mail address in wordpress, it’s the new one. * [nlpro](https://wordpress.org/support/users/nlpro/) * (@nlpro) * [4 years, 1 month ago](https://wordpress.org/support/topic/two-factor-authentification-changing-e-mail/#post-15546060) * Ok, I see. Using any caching plugin? * Thread Starter [Andreas_HGW](https://wordpress.org/support/users/andreas_hgw/) * (@andreas_hgw) * [4 years, 1 month ago](https://wordpress.org/support/topic/two-factor-authentification-changing-e-mail/#post-15546146) * yes, WP-Optimize – Clean, Compress, Cache * Thread Starter [Andreas_HGW](https://wordpress.org/support/users/andreas_hgw/) * (@andreas_hgw) * [4 years, 1 month ago](https://wordpress.org/support/topic/two-factor-authentification-changing-e-mail/#post-15546152) * and even if I deactivate it, the mail will be send to the old e-mail address * [nlpro](https://wordpress.org/support/users/nlpro/) * (@nlpro) * [4 years, 1 month ago](https://wordpress.org/support/topic/two-factor-authentification-changing-e-mail/#post-15546512) * Hmm, weird. * Just to be sure we are on the same page, you are changing the value of the “** Email (required)**” field in a(n admin) user’s profile ? * Not the value of the “**Administration Email Address**” field in General Settings? * Just asking to be sure 😉 * Thread Starter [Andreas_HGW](https://wordpress.org/support/users/andreas_hgw/) * (@andreas_hgw) * [4 years, 1 month ago](https://wordpress.org/support/topic/two-factor-authentification-changing-e-mail/#post-15546562) * yes, I changed the e-mail address in dashboard – settings – Administrator-E- Mail-Address * I hope the name for the menu in english is the same, because I’m using the german version of wordpress. * [nlpro](https://wordpress.org/support/users/nlpro/) * (@nlpro) * [4 years, 1 month ago](https://wordpress.org/support/topic/two-factor-authentification-changing-e-mail/#post-15546797) * Ah, right. * Let me first explain a bit about two-factor. * When Two-factor is enabled and the **email** provider is selected as primary by a user in his/her profile, upon (correct) login of that user an email is send to him/her with the Two-factor authentication code. * To send that email **the users email address** is used. Not the “Administration Email Address”. This makes sense because user a has a different email address than user b etc. * So when user a (correctly) enters his/her user credentials the two factor email is send to that users email address. * Likewise when user b (correctly) enters his/her user credentials the two factor email is send to that users email address. * So that is why a change in the “Administration Email Address” value will not affect who receives the Two-factor authentication code email. * Hope this helps. - This reply was modified 4 years, 1 month ago by [nlpro](https://wordpress.org/support/users/nlpro/). * Thread Starter [Andreas_HGW](https://wordpress.org/support/users/andreas_hgw/) * (@andreas_hgw) * [4 years, 1 month ago](https://wordpress.org/support/topic/two-factor-authentification-changing-e-mail/#post-15546809) * Ah OK, thanks. But I’m the administrator and I login as an adminstrator. * What should I do to configure a new e-mail address for the Two-factor authentication? * [nlpro](https://wordpress.org/support/users/nlpro/) * (@nlpro) * [4 years, 1 month ago](https://wordpress.org/support/topic/two-factor-authentification-changing-e-mail/#post-15546893) * You should edit that administrator user his/her profile and change his/her email address there. * Simply log into the Dashboard as that administrator user. Then navigate to the Users > Profile menu option. Change the value of the “E-mail (erforderlich)” field. Finally click on the **Profil aktualisieren ** button on the bottom of the profile page. * Thread Starter [Andreas_HGW](https://wordpress.org/support/users/andreas_hgw/) * (@andreas_hgw) * [4 years, 1 month ago](https://wordpress.org/support/topic/two-factor-authentification-changing-e-mail/#post-15546984) * OK, many thanks. That was the problem Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘two factor authentification changing e-mail’ is closed to new replies. * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=3529351) * [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/) * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq) * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/) * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/) * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/) * 11 replies * 2 participants * Last reply from: [Andreas_HGW](https://wordpress.org/support/users/andreas_hgw/) * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/two-factor-authentification-changing-e-mail/#post-15546984) * Status: resolved