Title: Two-factor configuration Last modified: November 8, 2023 --- # Two-factor configuration * Resolved [NIMBADA.](https://wordpress.org/support/users/borjamerino/) * (@borjamerino) * [2 years, 7 months ago](https://wordpress.org/support/topic/two-factor-configuration/) * Hello! * Several clients (who have not yet activated double factor authentication) report to me that they cannot access the website after logging in because the “skip” and continue link does not work and does not allow them to enter. * The clients that have reported to me are different installations, so it is a problem that happens recurrently in those cases. * On the other hand, it would be interesting if they linked the documentation well to their website. No links lead to the proper information. Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/) * (@shanedelierrr) * [2 years, 7 months ago](https://wordpress.org/support/topic/two-factor-configuration/#post-17187081) * Hi [@borjamerino](https://wordpress.org/support/users/borjamerino/), thanks for reaching out! I understand some of your clients cannot skip the 2FA Onboarding after logging in because the “skip” and “continue” links are not working. Are your clients using Solid Security Pro? If so, the 2FA setup will be required if they enable the _Require Two Factor_ option in the User Groups settings. * But if they’re using Solid Security Basic, the onboarding process is not enforced. Could you please describe what happens when the skip/continue links are clicked? What happens if they load /wp-admin in the URL instead of skipping the 2FA Onboarding step? I tried replicating the issue, but skipping it works fine (here’s a quick demo). If they see any errors on the browser console and network tabs when they click the skip/continue links, please send them here. Could you also confirm if the issue persists when they deactivate all the other plugins except Solid Security and temporarily switch to a default WordPress theme? * Looking forward to hearing from you! * Thread Starter [NIMBADA.](https://wordpress.org/support/users/borjamerino/) * (@borjamerino) * [2 years, 7 months ago](https://wordpress.org/support/topic/two-factor-configuration/#post-17187170) - **Could you please describe what happens when the skip/continue links are clicked?** * When the customer clicks the jump button doesn’t work, it clicks and doesn’t work. It’s like disabled. - **What happens if they load /wp-admin in the URL instead of skipping the 2FA Onboarding step?** * I have not tried. But I’m almost sure it would access wp-admin correctly. Because they log in correctly. - **Could you also confirm if the issue persists when they deactivate all the other plugins except Solid Security and temporarily switch to a default WordPress theme**? * Unfortunately no, all sites are in production. If another of my clients suffers from this again, I will try it. * I have recreated the problem again. I have created a user (in solid basic) and when I go to log in with his username and password, this window pops up: * ![](https://i0.wp.com/nimbada.es/soporte-solid/1.png?ssl=1) * It is impossible to jump or configure. But you do access the website if you visit/ wp-admin/ In addition, a warning appears in the console, I don’t know if it is directly related to it. * On this website, it would be the third similar case that I have come across. Different from the other two websites. * ![](https://i0.wp.com/nimbada.es/soporte-solid/2.png?ssl=1) - This reply was modified 2 years, 7 months ago by [NIMBADA.](https://wordpress.org/support/users/borjamerino/). - This reply was modified 2 years, 7 months ago by [NIMBADA.](https://wordpress.org/support/users/borjamerino/). * Thread Starter [NIMBADA.](https://wordpress.org/support/users/borjamerino/) * (@borjamerino) * [2 years, 7 months ago](https://wordpress.org/support/topic/two-factor-configuration/#post-17187242) * After testing, I got this error in Apache. * ```wp-block-code [Thu Nov 09 10:26:36.177626 2023] [proxy_fcgi:error] [pid 2758756:tid 139926377051904] [client 170.253.22.15:0] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught ArgumentCountError: 6 arguments are required, 5 given in /home/XXXXCENSOREDXXXXX/www/wp-content/plugins/better-wp-security/core/modules/two-factor/includes/template.php:94\nStack trace:\n#0 /home/XXXXCENSOREDXXXXX/www/wp-content/plugins/better-wp-security/core/modules/two-factor/includes/template.php(94): printf('En dispositivos...', '', '