Title: Two Factor option doesn’t work
Last modified: April 22, 2024

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# Two Factor option doesn’t work

 *  [Stefan Groenveld](https://wordpress.org/support/users/stefangroenveld/)
 * (@stefangroenveld)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/two-factor-option-doesnt-work/)
 * Be aware that the option of securing your account with 2FA will lock you out 
   of your wordpress installation. Even the backup codes don’t work. I had a lot
   of work deleting everything from this plugin straigth out of my database. If 
   you don’t have access to your files or database this plugin will lock you out.
   Read the reviews – I’m not the only victim. The solutions provided in other reviews
   doesn’t work either. Do not install, do not pay!

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Ben Meredith](https://wordpress.org/support/users/benmeredithgmailcom/)
 * (@benmeredithgmailcom)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/two-factor-option-doesnt-work/#post-17705490)
 * Hi [@stefangroenveld](https://wordpress.org/support/users/stefangroenveld/)!
 * I just scoured our support forum (both for the basic and pro versions of our 
   product) and I am not seeing any tickets from you. We are more than happy to 
   help you get back into your site, if you’ve locked yourself out. 
   One of the 
   realities of making a _really good_ system for keeping folks out of your site
   is that it’s definitely possible to lock yourself out inadvertently. So we have
   a simple (one line of code!) addition for folks to add to their `wp-config.php`
   file that allows you to deactivate Solid Security’s features in order to reset
   things so that you’re not locked out. On top of that, once you do get logged 
   back in, if you run into the same trouble again it’s super-simple to troubleshoot
   and we’re happy to help.
 * Getting technical support in WordPress can be harrowing, but reaching out on 
   our support forums would have been a much better idea than spending hours frustrated
   with your site!
 * If you’re still interested in all of the benefits of Solid Security (now that
   you’ve tested and confirmed that our 2-Factor authentication process is highly
   effective at keeping out bad actors!) I’m happy to help. Here’s the code that
   you’ll need (add it anywhere above the “that’s all!…” line)
 *     ```wp-block-code
       define('ITSEC_DISABLE_MODULES', true);
       ```
   
 * We have [this article](https://help.ithemes.com/hc/en-us/articles/4402593759131-How-Do-I-Edit-The-wp-config-php-File-)
   on all the best ways to edit the `wp-config.php` file, but the short version 
   is “ask your host for help” because most of them can point you directly to that
   process specifically for their environment.
 * Bottom line, I’d love to earn back those missing stars in your review. Don’t 
   hesitate to reach out.
 * Have a great day!
 *  Thread Starter [Stefan Groenveld](https://wordpress.org/support/users/stefangroenveld/)
 * (@stefangroenveld)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/two-factor-option-doesnt-work/#post-17705622)
 * Support at a sunday night – are you kidding me?
 * And as I wrote before, the wp-config hack doesn’t work.
 *  [Ben Meredith](https://wordpress.org/support/users/benmeredithgmailcom/)
 * (@benmeredithgmailcom)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/two-factor-option-doesnt-work/#post-17707618)
 * [@stefangroenveld](https://wordpress.org/support/users/stefangroenveld/)
 * We have staff that show up at approximately 3AM Eastern US time on Monday mornings,
   so worst case you’d have been out to dry for a few hours.
 * And this is the first I’m hearing of the wp-config.php solution not working. 
   We’re more than happy to troubleshoot what’s going on, but in my tests (even 
   this morning!) adding that line to wp-config.php completely disables all security
   temporarily.
 * We are more than happy to help, for sure! The Reviews section of our product 
   is the slowest way to get that help though. It sounds like you’ve moved on, but
   if you haven’t, please do reach out for support!
 *  [nlpro](https://wordpress.org/support/users/nlpro/)
 * (@nlpro)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/two-factor-option-doesnt-work/#post-17730523)
 * Hi [@benmeredithgmailcom](https://wordpress.org/support/users/benmeredithgmailcom/),
 * Excellent response (enjoyed reading it). Definately worth earning back the missing
   stars in this review. I guess we can’t help people that don’t want to be helped;-)

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Two Factor option doesn’t work’ is closed to new replies.

 * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=3529351)
 * [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/)
 * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [nlpro](https://wordpress.org/support/users/nlpro/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/two-factor-option-doesnt-work/#post-17730523)