Title: two issue
Last modified: February 26, 2022

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# two issue

 *  [rebrush2](https://wordpress.org/support/users/rebrush2/)
 * (@rebrush2)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/two-issue-2/)
 * there are 2 issue.
    [https://www.loom.com/share/1601ffacb5584be187967c0315e88d12](https://www.loom.com/share/1601ffacb5584be187967c0315e88d12)
 * First, in the case of the free version, if I click the ‘tracking’ button, I will
   only be directed to the carrier web site. Invoice number does not appear. Tracking
   can be done only when the invoice number is included, but it is difficult to 
   recognize which invoice number to put on the carrier web site.
    It’s very difficult,
   especially on mobile.
 * Second, I tried the paid version as well.
    In the case of the paid version, the
   carrier is not recognized even though the carrier and invoice number are all 
   included in the existing free version. It is very difficult to switch because
   the carrier name in the existing free version and the carrier name in the paid
   version are not recognized due to a difference in spelling or company name. It
   would be better to leave the part that was used in the existing free version 
   as it is.`
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftwo-issue-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Luciano Palmieri](https://wordpress.org/support/users/lucianopalmieri/)
 * (@lucianopalmieri)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/two-issue-2/#post-15426688)
 * Hello there,
 * Thanks for contacting us, we hope you are doing well 😄
 * In the case of the free version, this is due to the generalization that must 
   be made due to the use of the default carrier, while in the case of the paid 
   version, if you have any problems or doubts, you can create a ticket [here](https://support.yithemes.com/hc/en-us/categories/360001024614-Support)
   and we will help you as soon as possible.
 * Let us know any news, please.
    Have a nice day.

Viewing 1 replies (of 1 total)

The topic ‘two issue’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Luciano Palmieri](https://wordpress.org/support/users/lucianopalmieri/)
 * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/two-issue-2/#post-15426688)
 * Status: not resolved