Title: Two Issues Last modified: April 12, 2020 --- # Two Issues * Resolved [jasonaalexander](https://wordpress.org/support/users/jasonaalexander/) * (@jasonaalexander) * [6 years, 2 months ago](https://wordpress.org/support/topic/two-issues-21/) * I am having two issues with the this plugin. I’m running WooSquare 3.6.1 but when I try to do a refund it says “An error occurred while attempting to refund using the payment gateway API” I have disconnected and reconnected from square twice. I turned on debugging in the configuration but only got this line in the debug log. * 04-12-2020 @ 11:29:09 – Info: Begin refund for order 15039 for the amount of 2.05 * I am also getting this error in the orders that get placed but they do get passed to square. * Error creating customer: Array ( [0] => stdClass Object ( [category] => AUTHENTICATION_ERROR[ code] => INSUFFICIENT_SCOPES [detail] => The merchant has not given your application sufficient permissions to do that. The merchant must authorize your application for the following scopes: CUSTOMERS_WRITE ) * ) * Is there something that has to be configured on the Square side possibly. It's very frustrating that there is not a simple way to integrate Square and Woocommerce. Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/) * (@wpexpertsio) * [6 years, 2 months ago](https://wordpress.org/support/topic/two-issues-21/#post-12667202) * Hi [@jasonaalexander](https://wordpress.org/support/users/jasonaalexander/), Thank you for contacting us, We have forwarded the details to the QA Team so they can replicate the issue on our end so we can assist you further ASAP. * Also for the order issue please make sure to check the “Enable create customer” checkbox. - This reply was modified 6 years, 2 months ago by [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/). - This reply was modified 6 years, 2 months ago by [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/). * [barbaraingram](https://wordpress.org/support/users/barbaraingram/) * (@barbaraingram) * [6 years, 2 months ago](https://wordpress.org/support/topic/two-issues-21/#post-12671927) * A client just messaged me that they are getting exactly the same error: * Error creating customer: Array ( [0] => stdClass Object ( [category] => AUTHENTICATION_ERROR[ code] => INSUFFICIENT_SCOPES [detail] => The merchant has not given your application sufficient permissions to do that. The merchant must authorize your application for the following scopes: CUSTOMERS_WRITE * I will check with her and make sure that she has checked "enable create customer". * Plugin Author [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/) * (@wpexpertsio) * [6 years, 2 months ago](https://wordpress.org/support/topic/two-issues-21/#post-12673105) * Hi [@barbaraingram](https://wordpress.org/support/users/barbaraingram/) [@jasonaalexander](https://wordpress.org/support/users/jasonaalexander/), Please update the plugin to its latest version 3.6.2 also we are trying to replicate the Refund issue on our environment we will get back to you ASAP after testing and will update you accordingly. * Thread Starter [jasonaalexander](https://wordpress.org/support/users/jasonaalexander/) * (@jasonaalexander) * [6 years, 2 months ago](https://wordpress.org/support/topic/two-issues-21/#post-12673191) * I just upgraded to 3.6.2 and ran a transaction and got the same Customer Write error. Do I need to disconnect and reconnect to Square? * [barbaraingram](https://wordpress.org/support/users/barbaraingram/) * (@barbaraingram) * [6 years, 2 months ago](https://wordpress.org/support/topic/two-issues-21/#post-12673945) * We are already at the most recent Version: 3.6.2. We will stand-by for more info from you. * Plugin Author [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/) * (@wpexpertsio) * [6 years, 2 months ago](https://wordpress.org/support/topic/two-issues-21/#post-12675878) * Hi [@barbaraingram](https://wordpress.org/support/users/barbaraingram/) [@jasonaalexander](https://wordpress.org/support/users/jasonaalexander/), After Updating to version 3.6.2 please make sure to disconnect your Square account and connect it again. * Thread Starter [jasonaalexander](https://wordpress.org/support/users/jasonaalexander/) * (@jasonaalexander) * [6 years, 2 months ago](https://wordpress.org/support/topic/two-issues-21/#post-12679293) * I disconnected and reconnected and I am no longer getting the error on purchase. I am still getting the API error when I try to do a refund. * Jason * Plugin Author [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/) * (@wpexpertsio) * [6 years, 2 months ago](https://wordpress.org/support/topic/two-issues-21/#post-12683619) * Hi [@jasonaalexander](https://wordpress.org/support/users/jasonaalexander/), Square accepts an only full refund, not partial refund also we have tested the refund on our staging environment please have a look at the video shared below. * [https://drive.google.com/file/d/1RP7QLa2YuPd_eRcUALeikUz2hH1A90NZ/view](https://drive.google.com/file/d/1RP7QLa2YuPd_eRcUALeikUz2hH1A90NZ/view) * Thread Starter [jasonaalexander](https://wordpress.org/support/users/jasonaalexander/) * (@jasonaalexander) * [6 years, 2 months ago](https://wordpress.org/support/topic/two-issues-21/#post-12683780) * I am attempting to do a full refund. See this screen shot * > [View post on imgur.com](https://imgur.com/a/6DShgcI) * Plugin Author [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/) * (@wpexpertsio) * [6 years, 2 months ago](https://wordpress.org/support/topic/two-issues-21/#post-12683827) * Hi [@jasonaalexander](https://wordpress.org/support/users/jasonaalexander/), The technical team needs some more info from your side to address this issue you are facing as we are unable to replicate this issue at our end can you please create a support ticket at our website so they can assist you further regarding your issue. * Thanks! * Thread Starter [jasonaalexander](https://wordpress.org/support/users/jasonaalexander/) * (@jasonaalexander) * [6 years, 2 months ago](https://wordpress.org/support/topic/two-issues-21/#post-12683850) * Where is the support link? * Plugin Author [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/) * (@wpexpertsio) * [6 years, 2 months ago](https://wordpress.org/support/topic/two-issues-21/#post-12689041) * Hi [@jasonaalexander](https://wordpress.org/support/users/jasonaalexander/), Please have a look at the screenshot shared below and make sure to select “Woo Square Plus” as a product. * [https://prnt.sc/s15spv](https://prnt.sc/s15spv) * Plugin Author [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/) * (@wpexpertsio) * [6 years, 1 month ago](https://wordpress.org/support/topic/two-issues-21/#post-12741301) * Hi [@jasonaalexander](https://wordpress.org/support/users/jasonaalexander/), We have replied to you on the Support Ticket. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Two Issues’ is closed to new replies. * ![](https://ps.w.org/woosquare/assets/icon-128x128.gif?rev=3123976) * [WC Shop Sync – Square Payment Gateway and Product Synchronization for WooCommerce](https://wordpress.org/plugins/woosquare/) * [Frequently Asked Questions](https://wordpress.org/plugins/woosquare/#faq) * [Support Threads](https://wordpress.org/support/plugin/woosquare/) * [Active Topics](https://wordpress.org/support/plugin/woosquare/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woosquare/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woosquare/reviews/) * 13 replies * 3 participants * Last reply from: [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/) * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/two-issues-21/#post-12741301) * Status: resolved