Title: Two orders generated with subscription
Last modified: May 20, 2020

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# Two orders generated with subscription

 *  [Allison](https://wordpress.org/support/users/allisonwoaddesigns/)
 * (@allisonwoaddesigns)
 * [6 years ago](https://wordpress.org/support/topic/two-orders-generated-with-subscription/)
 * Hi I’m trying to use your free plugin to assist a client with a payment plan 
   subscription method. Everything seemed fine at first until the PayPal IPN triggered
   and it created a new order number for the same person and it put it on hold (
   which triggers a new order email to me and a pending payment email to the customer.
   I am using my PayPal sandbox accounts to test. This is not ideal as it will confuse
   the client and the customer.
 * I see this has been an issue for awhile, is this a bug on your end, PayPal configuration
   issue? Please let me know asap.
 * Also there is no PayPal token set, just IPN notification.
    Did not try API keys,
   though why would I need them? Subscription interval is set to once a month (so
   it should not generate immediately again)
 * Best,
 * Allison

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * (@yithemes)
 * [6 years ago](https://wordpress.org/support/topic/two-orders-generated-with-subscription/#post-12887691)
 * Hi there,
    Could be a fatal error when the subscription create the renew order.
   Could you enable the debug log and give me the result of the debug.log file ?
 *  Thread Starter [Allison](https://wordpress.org/support/users/allisonwoaddesigns/)
 * (@allisonwoaddesigns)
 * [6 years ago](https://wordpress.org/support/topic/two-orders-generated-with-subscription/#post-12888063)
 * Hi I can, I rather not post it here, can you provide me an email I can send it
   to?
 * I did notice a few critical errors with another plugin I have installed, I’ll
   wait to see what you have to say first.
 * Best,
 * Allison
 *  Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * (@yithemes)
 * [6 years ago](https://wordpress.org/support/topic/two-orders-generated-with-subscription/#post-12937928)
 * I’m sorry but we can share here our email address for the rules of this forum.
 * Maybe you can do a screenshot hiding the sensitive sections.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Two orders generated with subscription’ is closed to new replies.

 * ![](https://ps.w.org/yith-woocommerce-subscription/assets/icon-128x128.gif?rev
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 * [YITH WooCommerce Subscription](https://wordpress.org/plugins/yith-woocommerce-subscription/)
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 * 3 replies
 * 2 participants
 * Last reply from: [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/two-orders-generated-with-subscription/#post-12937928)
 * Status: not resolved