Title: Two problems with the plugin Last modified: June 23, 2025 --- # Two problems with the plugin * Resolved [dachamaster](https://wordpress.org/support/users/dachamaster/) * (@dachamaster) * [11 months, 2 weeks ago](https://wordpress.org/support/topic/two-problems-with-the-plugin/) * Hello! I have 2 questions about the plugin. First, why do letters sent through the form end up in spam? Second, for some reason, when the user is logged in, the letters go away, but if you log out, the forum stops working… * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftwo-problems-with-the-plugin%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Thread Starter [dachamaster](https://wordpress.org/support/users/dachamaster/) * (@dachamaster) * [11 months, 2 weeks ago](https://wordpress.org/support/topic/two-problems-with-the-plugin/#post-18525372) * Addition to questions: the form does not transmit SPF, DKIM, DMARC domain records, so most likely the letters end up in spam * [Tusher Ikbal](https://wordpress.org/support/users/tusherikbal/) * (@tusherikbal) * [11 months, 2 weeks ago](https://wordpress.org/support/topic/two-problems-with-the-plugin/#post-18527192) * Hi [dachamaste](https://wordpress.org/support/users/dachamaster/), * Thank you for reaching out to us! * Regarding your first question—when emails sent through the form end up in spam, it’s usually related to the email configuration on your server. Specifically, missing or improperly configured **SPF**, **DKIM**, or **DMARC** records can cause mail servers to flag emails as suspicious. * We highly recommend setting up **SMTP** on your WordPress site to improve email deliverability. You can use a plugin like **WP Mail SMTP** ([https://wordpress.org/plugins/wp-mail-smtp/](https://wordpress.org/plugins/wp-mail-smtp/)) to configure it easily. This will help ensure your emails are authenticated and avoid being marked as spam. * Now, for the second issue—if the form works while logged in but not when logged out—it’s commonly caused by a **caching or security restriction**. Here’s what you can do: - Temporarily **disable all caching mechanisms** (plugin, server, browser, CDN like Cloudflare) and **disable optimization plugins** if you’re using any. - Make sure your form is not restricted by user permissions. * Also, please double-check if any **security plugin or firewall** is blocking guest submissions. * If possible, share a **screenshot or screen recording** of the issue when logged out. This will help us investigate more accurately and assist you faster. * Best Regards. * [Tusher Ikbal](https://wordpress.org/support/users/tusherikbal/) * (@tusherikbal) * [11 months, 2 weeks ago](https://wordpress.org/support/topic/two-problems-with-the-plugin/#post-18527259) * Hi [dachamaste](https://wordpress.org/support/users/dachamaster/), * Thank you for sharing your concerns and suggestions. * We truly appreciate the time and effort you took to provide detailed feedback. Please note that we’ve already addressed your points in the support ticket you opened. For clarity and better tracking, we kindly request that you continue the conversation there. * Rest assured, our team is reviewing your requests with priority, and we’re committed to enhancing these features to better meet your needs. * Best Regards. * Thread Starter [dachamaster](https://wordpress.org/support/users/dachamaster/) * (@dachamaster) * [11 months, 2 weeks ago](https://wordpress.org/support/topic/two-problems-with-the-plugin/#post-18528337) * Yes, but our site is still under development. No security or caching plugins are installed yet…. The form is on this page: [https://dm-carpentry.ru/contact/](https://dm-carpentry.ru/contact/), you can try to send a message through it. The system will return an error. * [Tusher Ikbal](https://wordpress.org/support/users/tusherikbal/) * (@tusherikbal) * [11 months, 2 weeks ago](https://wordpress.org/support/topic/two-problems-with-the-plugin/#post-18530561) * Hi [dachamaster](https://wordpress.org/support/users/dachamaster/), * Thank you for your response. I’ve just checked the form on your site, and the submission appears to be working successfully on our end, (**[screenshot](https://d.pr/i/B0AUCD)**). It’s possible the issue has already been resolved. * If you’re still experiencing the error, could you please share a screencast or short video showing the problem? That will help us understand it better and provide you with a more accurate solution. * Thanks again for your cooperation and understanding. We’re here to help anytime! * Best Regards**.** * Plugin Support [Reedwanul Haque](https://wordpress.org/support/users/reedwanul/) * (@reedwanul) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/two-problems-with-the-plugin/#post-18562121) * Dear [@dachamaster](https://wordpress.org/support/users/dachamaster/) , * I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved. * If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you. * Best Regards, Reju Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Two problems with the plugin’ is closed to new replies. * ![](https://ps.w.org/metform/assets/icon-256x256.png?rev=3260686) * [MetForm - Contact Form, Survey, Quiz, & Custom Form Builder for Elementor](https://wordpress.org/plugins/metform/) * [Frequently Asked Questions](https://wordpress.org/plugins/metform/#faq) * [Support Threads](https://wordpress.org/support/plugin/metform/) * [Active Topics](https://wordpress.org/support/plugin/metform/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/metform/unresolved/) * [Reviews](https://wordpress.org/support/plugin/metform/reviews/) * 12 replies * 3 participants * Last reply from: [Reedwanul Haque](https://wordpress.org/support/users/reedwanul/) * Last activity: [10 months, 3 weeks ago](https://wordpress.org/support/topic/two-problems-with-the-plugin/#post-18562121) * Status: resolved