Title: Unable to access dashboard on wordpress
Last modified: February 1, 2024

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# Unable to access dashboard on wordpress

 *  Resolved [Copiaurbietorbi](https://wordpress.org/support/users/copiaurbietorbi/)
 * (@copiaurbietorbi)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/unable-to-access-dashboard-on-wordpress/)
 * Good day folks,
 * We are using your plugin and we upgraded it to the last upgrade version. Nevertheless
   we cannot access the dashboard settings on wordpress.
 * When we go to settings, a window with a “notice” appears preventing the access
   to the dashboard and settings.
 * The notice says: “New: Serve images faster with Ultra Smush” with the explanation
   below of what it does.
 * By the way, we deactivate/activate the plugin while clearing caches but it didn’t
   make any difference.
 * So, what can we do to fix this issue and be able to access the smush dashboard
   and check/change our settings?
 * In advance, thank you for your help and interest!

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 *  Thread Starter [Copiaurbietorbi](https://wordpress.org/support/users/copiaurbietorbi/)
 * (@copiaurbietorbi)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/unable-to-access-dashboard-on-wordpress/page/2/#post-17419402)
 * Hello Adam,
 * Thank you for getting back to us.
 * Just to clarify a few things and to end this conversation:
 * First, we used the free version of your plugin.
 * Second, there is nothing wrong with our hosting, platform or coding. The last
   update we made on the plugin was simply faulty.
 * Sometimes this happens, everybody understand this, but don’t put the blame on
   us. Take responsibility: Own it.
 * We are not complaining, but seeking for help while providing feedback. There 
   is a difference.
 * Have a good day,
 *  [Kris – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport13/)
 * (@wpmudevsupport13)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/unable-to-access-dashboard-on-wordpress/page/2/#post-17421513)
 * Hi [@copiaurbietorbi](https://wordpress.org/support/users/copiaurbietorbi/)
 * I reviewed this topic reply by reply and it seems we ended up in a loop of Pro
   feature which never existed on your site and the modal you saw was a marketing
   modal that existed in Pro and in Free Smush (based on additional tests we have
   made today with different versions). Taking this into account it really seems
   that there was something on your site (theme or a plugin conflict) that made 
   the main issue reported by you -> not able to close modal. We apologize for the
   misunderstanding.
 * As for the second issue with the Super Smush feature, we can only suggest making
   a staging site, if you still want to try that feature and make a full conflict
   test there. Also, it will be good to check browser console errors as soon you
   try to switch to Super Smush or save settings. This will give more light on what
   is going on in real.
 * Once again we apologize for the misunderstanding.
 * Kind Regards,
   Kris

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The topic ‘Unable to access dashboard on wordpress’ is closed to new replies.

 * ![](https://ps.w.org/wp-smushit/assets/icon-256x256.gif?rev=3447113)
 * [Smush – Image Optimization, Compression, Lazy Load, WebP & CDN](https://wordpress.org/plugins/wp-smushit/)
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## Tags

 * [dashboard](https://wordpress.org/support/topic-tag/dashboard/)
 * [faster](https://wordpress.org/support/topic-tag/faster/)
 * [images](https://wordpress.org/support/topic-tag/images/)
 * [notice](https://wordpress.org/support/topic-tag/notice/)
 * [serve](https://wordpress.org/support/topic-tag/serve/)
 * [smush](https://wordpress.org/support/topic-tag/smush/)
 * [WordPress](https://wordpress.org/support/topic-tag/wordpress/)

 * 17 replies
 * 6 participants
 * Last reply from: [Kris – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport13/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/unable-to-access-dashboard-on-wordpress/page/2/#post-17421513)
 * Status: resolved