Unable to download files from a backup

  • Resolved cguanaja

    (@cguanaja)


    7 months, 2 weeks ago

    I got the backup for a site completed but then when downloading each file to my computer, I am unable to get some of the files at all.

    I got all the files (db, plugins, mu-plugins, others, themes) except those related to uploads [minus uploads (4) which got downloaded] as per here: https://prnt.sc/6ASHZV4bRDpl

    When I download, it starts doing it but then it says that file can’t be downloaded as per here: https://prnt.sc/5DSzgIC5Z8Bj

    This is nothing related to internet speed (as I got fairly good speed). I’ve also tried creating a new backup but then when downloading files I get the same outcome – and same outcome even when trying different browser – I’ve tried Chrome, MS Edge and same outcome – it’s not also due to space on my HDD (plenty of space available) – what might be causing this?

    Thanks.

    • This topic was modified 7 months, 2 weeks ago by cguanaja.
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  • Plugin Contributor bcrodua

    (@bcrodua)

    7 months, 2 weeks ago

    Hi,

    Thanks for the details and screenshots. The problem usually happens when the backup archives (in your case the uploads set) are quite large, and the web server times out or closes the connection before the download finishes. That’s why the other, smaller archives download fine but the larger ones don’t complete, even across different browsers.

    To work around this, you can download the backup files directly from your server using FTP or your hosting file manager. All backup archives are saved in the wp-content/updraft folder, and you can copy them from there without relying on the browser download.

    If you prefer to use the browser download, you would need to ask your host if they can raise the PHP/HTTP timeout and memory limits to allow larger file transfers, but downloading via FTP is usually the most reliable method for big files.

    Kind regards,
    Bryle

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