Unable to fully load Woocommerce internal pages and crashes the site afterwards

  • Resolved snippet24

    (@snippet24)


    10 months ago

    Hi,
    If I try to load:
    https://www.klotho.cl/wp-admin/admin.php?page=wc-admin
    the page returns: “There was an error getting your inbox.”
    and then crashes the site with “A timeout occurred Error code 524” as well with “503 Service Unavailable – The server is temporarily busy, try again later!”

    It seems it keeps trying to load without success https://www.klotho.cl/wp-admin/admin-ajax.php according to the console.log

    Even Sucuri plugin has this issue that keeps trying to load admin-ajax.php

    Here’s the system report: https://docs.google.com/document/d/1_aTlr7BW7piefZMmAgHkDGqA384ksBhzgwSh2Kp8a_o/edit?usp=sharing

    And with error verbose enabled with: ‘WP_DEBUG’, true, I get:


    Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the wc-quantity-plus-minus-button domain was triggered too

    early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later.

    Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/klothocl/public_html/wp-includes/functions.php

    on line 6121

    Warning: Cannot modify header information - headers already sent by (output started at /home/klothocl/public_html/wp-includes/functions.php:6121) in

    /home/klothocl/public_html/wp-includes/functions.php on line 7168

    Warning: Cannot modify header information - headers already sent by (output started at /home/klothocl/public_html/wp-includes/functions.php:6121) in

    /home/klothocl/public_html/wp-includes/functions.php on line 7144

    Warning: Cannot modify header information - headers already sent by (output started at /home/klothocl/public_html/wp-includes/functions.php:6121) in

    /home/klothocl/public_html/wp-admin/admin-header.php on line 14

    But even after disabling the “Quantity Plus Minus Button for WooCommerce” plugin and effectively no longer seeing the this notice, the orginal problem persists.

    Tried as well adding: WooCommerce Legacy REST API extension, no difference.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 31 through 35 (of 35 total)
1 2 3
  • Thread Starter snippet24

    (@snippet24)

    7 months, 1 week ago

    Also I don’t know why reviews are not showing, checked : general product settings, comment settings, the only one missing is here, but I cant enable it , it doesn’t get saved : https://drive.google.com/file/d/1KlRqCv-5UVzSPByZa2mXEuAzcFBzSTlf/view?usp=sharing

    This is happening in storefront theme too.

    • This reply was modified 7 months, 1 week ago by snippet24.
    Moses M. (woo-hc)

    (@mosesmedh)

    7 months, 1 week ago

    Hi @snippet24,

    Thank you for getting back to me and for the clarification. To keep things clear and avoid mixing troubleshooting steps, I’d like us to first focus on resolving the site crashing issue before moving on to the reviews you’re now seeing.

    Ok, I tested at least ten times, and none of them crashed or displayed the message “there was an error getting your inbox”.

    I reviewed your earlier response, and since the site doesn’t crash on localhost, the issue seems more likely to be related to your hosting environment.

    Here’s what I recommend: please reach out to your hosting provider and let them know that your site crashes on their server, but runs without issues when copied to localhost.

    Before contacting them, you could also try reinstalling WooCommerce to rule out a corrupted installation. On your live site, deactivate all other plugins, switch to the Storefront theme, then deactivate and delete WooCommerce. Clear your site cache, and reinstall WooCommerce manually using FTP through your host panel. You can download WooCommerce directly from ww.wp.xz.cn, upload it to the wp-content > plugins folder, extract it, and then activate it from your site dashboard.

    Let me know how it goes after trying this.

    Thread Starter snippet24

    (@snippet24)

    7 months ago

    Hi @mosesmedh

    I’m happy to say I contacted the hosting mentioning the reasons that points to a server related issue, and after that it seems to have been fixed (they told me they changed some server parameters (which only they can adjust) . Just for reference: I previously completely deleted Woocommerce data using define( 'WC_REMOVE_ALL_DATA', true ); and after installing the issue persisted, so I indicated this as well to the hosting support.

    Thank you all for the guidance through this matter, I’m marking the thread as solved.

    Kind Regards

    • This reply was modified 7 months ago by snippet24.
    • This reply was modified 7 months ago by snippet24.
    Moses M. (woo-hc)

    (@mosesmedh)

    7 months ago

    Superb @snippet24,

    Thank you for the update, and I’m really glad to hear the issue has been resolved.

    In the meantime, if you’re satisfied with the support you’ve received here in the forum, we’d greatly appreciate it if you could take a moment to leave a review for the WooCommerce plugin: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post

    Thread Starter snippet24

    (@snippet24)

    7 months ago

    Hi @mosesmedh

    Sure! 🙂

    Regards

Viewing 5 replies - 31 through 35 (of 35 total)
1 2 3

The topic ‘Unable to fully load Woocommerce internal pages and crashes the site afterwards’ is closed to new replies.