Unable to get scan to complete

Hi @synctherapy, thanks for reaching out!

It looks potentially like you’re using Litespeed on your server, and the scan is being terminated prematurely. If that’s the case, you can prevent scans stopping without warning, which is documented here: https://www.wordfence.com/help/advanced/system-requirements/litespeed/

If that’s not a correct assumption, common issues also appear on our Scan Troubleshooting page, just in case those can help you out more quickly.

If none of those approaches help, we’ll need a bit more context around the stages before the files are indexed and the environment Wordfence is running on:

• Stop any existing scan if it is still running (The “Start New Scan” button turns into a “Stop” button while the scan is running).
• Go to Wordfence > Scan > Manage Scan and locate the “Performance Options” section. Set “Maximum execution time for each scan stage” to 20.
• Click to “Save Changes”.
• Go to the Tools > Diagnostics page.
• In the “Debugging Options” section check the circle “Enable debugging mode”.
• If “Start scan remotely” is checked, uncheck this option.
• Click to “Save Changes”.
• Start a new scan on the Scan page.
• If the scan fails again, copy the last 20 lines or so from the Log (click the “Show Log” link) once the scan finishes and paste them in the post.

At the same time, can you also please send diagnostics to wftest @ wordfence . com by using the link at the top of the Wordfence > Tools > Diagnostics, followed by “Send Report by Email”. Please add your forum username where indicated and respond to us here after you have sent it.

NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

Thanks,
Peter.

As it’s been a couple of weeks since we heard from you, I’m going to resolve this topic but feel free to open another any time if you’re still having issues or need to ask further questions about Wordfence.

Peter.