Help! Unable to Insert Questions

  • Resolved warrentab

    (@warrentab)


    2 years, 2 months ago

    I spent awhile setting up my questions with dropdown answers for 22 questions. I then went to Add New Quiz, and clicked Insert Questions. I see the gears turning for a moment and then it’s empty.

    How do I insert the 22 questions I painstakingly set up? Help!

    Thank you.

    • This topic was modified 2 years, 2 months ago by warrentab.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Jasmine

    (@hyenokian)

    2 years, 2 months ago

    Dear @warrentab,

    Thank you for the topic.

    Please provide us with the following information for further investigation of your case.

    1. The Quiz version you are using.
    2. The PHP version you are using.
    3. The WordPress version you are using.
    4.  Click on the F12 key, open your Console > Error tab, and take a screenshot of the errors if there are any. Then, provide us with the screenshot for further testing.

    Looking forward to your response.

    Thank you.

    Thread Starter warrentab

    (@warrentab)

    2 years, 2 months ago

    Hi, Jasmine:

    Thank you for your fast reply. Here are the details you requested:

    Quiz Version Version 6.5.5.0
    WordPress version 6.5
    PHP Version 7.4.33

    Here’s a link to the screenshot: https://imgur.com/a/2LQ8hiF

    (Today I noticed that 2 of my 22 questions appeared before I tried to insert the batch.)

    • This reply was modified 2 years, 2 months ago by warrentab.
    Plugin Support Jasmine

    (@hyenokian)

    2 years, 2 months ago

    Dear @warrentab,

    Thank you for your response.

    I would like to note that we tried to check the case and the plugin worked normally. Most presumably it is an individual case.

    Please provide us with the information on whether you are using the cache plugin that caches the admin dashboard. If you have, please deactivate the option that caches the admin dashboard.

    Most presumably JS or PHP are cached and the problem has occurred.

    Please check this and get back to us with an outcome.

    Thank you.

    Thread Starter warrentab

    (@warrentab)

    2 years, 2 months ago

    Hello, Jasmine:

    I disabled all caching settings in my plugin, SG Optimizer. I had created 22 questions with corresponding answers, using the dropdown menu feature. To avoid having to recreate the same options for every question, I selected “Duplicate” and then edited the wording of each question.

    For some reason, only 2 questions appear in the Quiz setup. Here’s the screenshot: https://imgur.com/a/tZeo5AD

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    2 years, 2 months ago

    Dear @warrentab,

    Thank you for your response.

    As we need additional information for a thorough investigation of your case, please contact us via this form.
    Our customer care specialists are ready to check the case and help you accordingly as soon as possible.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    2 years, 1 month ago

    For other readers, we are closing the ticket as the customer contacted us via email, we found the reason for the problem and guided how to solve the problem accordingly.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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