Title: Unable to restore – error code: 403
Last modified: July 13, 2019

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# Unable to restore – error code: 403

 *  [jaysel](https://wordpress.org/support/users/jaysel/)
 * (@jaysel)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/unable-to-restore-error-code-403/)
 * A week ago I lost part of my website, but was not concverned as I have been using
   your plugin to backup to my Dropbox account, which has been working well for 
   over a year.
    However, upon attempting a restore, I received the following error:
 * **code: 403, text status: error, text: Forbidden**
 * I immediately filled this in, but did not receive any feedback.
    4 days later,
   I also sent a message via your WPADM support, but received nothing after another
   2 days.
 * My website has been down for a week now, and this is now becoming a problem.
   
   The backup files look fine. So, does anyone know what this error means, and how
   I could resolve this? Or do you know if this product is still supported? Or do
   I need to upgrade to Pro to get support?

The topic ‘Unable to restore – error code: 403’ is closed to new replies.

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 * 0 replies
 * 1 participant
 * Last reply from: [jaysel](https://wordpress.org/support/users/jaysel/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/unable-to-restore-error-code-403/)
 * Status: not resolved