Title: unauthorized access without registration
Last modified: September 15, 2023

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# unauthorized access without registration

 *  Resolved [dusa](https://wordpress.org/support/users/dusa/)
 * (@dusa)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/unauthorized-access-without-registration/)
 * Hello everyone and thanks to anyone who is willing and able to help me. In practice
   I use this plugin to protect a page that is accessible only after registration
   and payment.
 *  An email address has been accessing for a few days without having registered,
   without having paid and without appearing among the members of my site.
 *  I cannot block access to this email address.
 *  What could have happened and what can I do to block these accesses? As well 
   as being harmful to me, it is also a lack of respect towards the other members
   who have regularly paid to use the service. Thank you
 * ![Icona di Verificata con community](https://wordpress.org/2b1a67a4-2077-4380-
   8cb5-d5948372be0b)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Funauthorized-access-without-registration%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/)
 * (@alexandrubodea)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/unauthorized-access-without-registration/#post-17058403)
 * Hi [@dusa](https://wordpress.org/support/users/dusa/),
 * I’ve checked on my WordPress Instance and the PMS Content Restriction functionality
   works correctly (I’m not able to view the contents of that page unless I have
   an active PMS subscription plan). To investigate your case:
    1. ​Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins-
       > and let us know what version of the Paid Member Subscriptions plugin you have?
 * 2. Could you please go to your site’s Dashboard -> Pages -> click on the page
   where you encounter this issue -> now scroll down to the bottom of the page until
   you see the PMS Content Restriction meta-box and send a full screenshot from 
   there?
 * 3. How do you know that user with that email address has been able to view the
   contents of that page?
 * Note: You can use a site like [https://snipboard.io/](https://snipboard.io/) 
   to share the screenshots.
 * Best regards,

Viewing 1 replies (of 1 total)

The topic ‘unauthorized access without registration’ is closed to new replies.

 * ![](https://ps.w.org/paid-member-subscriptions/assets/icon-256x256.png?rev=2961161)
 * [Paid Membership Subscriptions - Effortless Memberships, Recurring Payments & Content Restriction](https://wordpress.org/plugins/paid-member-subscriptions/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paid-member-subscriptions/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paid-member-subscriptions/)
 * [Active Topics](https://wordpress.org/support/plugin/paid-member-subscriptions/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paid-member-subscriptions/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/paid-member-subscriptions/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/unauthorized-access-without-registration/#post-17058403)
 * Status: resolved