Can you help me tyo identify if this is caused by cleantalk? I have changed many settings in it and this error keep coming back after a day ot two. Tks!
The page I need help with: [log in to see the link]
When i deactivate CleanTalk as of now for the website, i waited a day or two, there’s no more the unauthorize access.
Now i turned it back on, scanner found 2 malware but offer only “approve” option: http://bit.ly/44PT0xz. i checked the website, the unauthorized waring has not appeared it as of now.
I dont know if it is the cleantalk configuration that caused that. Now scanner found 2 frontend malware with no option to delete.
it highlighted this error on top of plugin page:
2025-07-20 09:32:44: Scheduled: background_scan: “WRONG_SITE_RESPONSE TEST_ACTION FOR RC scanner__controller, ERROR: UNEXPECTED RESPONSE: \u0022\u0022\u003C!DOCTYPE html\u003E\u003Chtml lang=\\\u0022en-US\\\u0022\u003E\u003Chead \u003E \u003C!– Google Tag Manager –\u003E \u003Cscript\u003E(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({\u0027gtm.start\u0027:\\nnew Date().getTime(),event:\u0027gtm.js\u0027});var f=d.getElementsByTagName(s)[0],\\nj=d.createElement(s),dl=l!=\u0027dataLayer\u0027?\u0027\u0026l=\u0027+l:\u0027\u0027;j.async=true;j.src=\\n\u0027https:\\/\\/www.googletagmanager.com\\/gtm.js?id=\u0027+i+dl;f.parentNode.insertBefore(j,f);\\n})(window,document,\u0027script\u0027,\u0027dataLay\u0022\u0022”
I dont know if it is the cleantalk configuration that caused that. Now scanner found 2 frontend malware with no option to delete.
In this category, click on the View Suspicious Code button to check the code. We do not provide the option to remove it. If you are not sure about the code, send it to us and we will check it. You can read more here: https://cleantalk.org/help/scan-results
it highlighted this error on top of plugin page:
Can you reach out to our support team so we can gather some more information from you concerning this issue? Please, create a private ticket: https://cleantalk.org/my/support/open
Please, paste the link to this topic, so we can identify you quickly.
First of all, i dont know if this is resolved yet. Because the unauthorized error sometimes come back after a day or more.
I used GeneratePress as the parent theme, and GeneratePress Child as child theme. i deactivated the child theme and used the parent directly. I did this because the supposedly malware led to a generatepress theme pages.
Please, add the CleanTalk plugin folder to your cache exclusions: • WORDPRESS_ROOT_FOLDER/wp-content/plugins/security-malware-firewall
Then change this option: • WordPress Admin Page → Settings → Security by CleanTalk → General Settings → category “Miscellaneous” → set the option “Set cookies” to “Off” → Save Changes.
After that clear your website cache. It should fix the issue. Did it help?
