Unauthorized Invalid Token 401 error?

  • Resolved arcinnovate

    (@arcinnovate)


    6 years, 11 months ago

    Anyone else getting this when trying to print a label? Just started happening yesterday to us. Super strange. All jetpack integration seems to be fine though.

    I’ve tried deleting Woocommerce Services and deleting. Then reinstalling…no luck!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Aashik P – a11n

    (@aashik)

    6 years, 11 months ago

    Hi there!

    This generally means there’s a problem with the Jetpack connection. Have you already tried disconnecting and reconnecting Jetpack?

    Thread Starter arcinnovate

    (@arcinnovate)

    6 years, 11 months ago

    Hey @aashik thanks for the quick response! I am not seeing an area within Jetpack to disconnect and reconnect?

    Do I have to fully delete the Jetpack extension and reinstall it?

    Plugin Support Aashik P – a11n

    (@aashik)

    6 years, 11 months ago

    Hi there!

    You do not have to uninstall the plugin. You can disconnect Jetpack from Dashboard > Jetpack > Dashboard (under Jetpack), scroll down to find the Site connections tab, which should have a button to Disconnect:

    Image Link: https://cld.wthms.co/u3wVQd

    You can then try reconnecting Jetpack and see if you’re still able to replicate the same behavior.

    Thread Starter arcinnovate

    (@arcinnovate)

    6 years, 11 months ago

    @aashik I think that worked!! Thank you very much for your help.

    One more question – where in the settings can you change the “Name” field of the origin address when printing a label?

    Plugin Support Aashik P – a11n

    (@aashik)

    6 years, 11 months ago

    Hi there!

    I’m glad to hear we were able to get the initial report sorted.

    where in the settings can you change the “Name” field of the origin address when printing a label?

    The Name field will default to your WordPress username and the Company name should default to your site’s title.

    With that being said, the default information will be replaced by whatever was used last as the Origin Address.

    Thread Starter arcinnovate

    (@arcinnovate)

    6 years, 11 months ago

    @aashik excellent. Thank you very much!! You were a huge help

    Plugin Support Aashik P – a11n

    (@aashik)

    6 years, 11 months ago

    Hi there!

    Thanks for letting us know! I’m happy we could get to the bottom of this

    I’ll mark this thread as resolved now. If you have any further questions, please create a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)

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