Title: Uncaught ReferenceError
Last modified: December 25, 2019

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# Uncaught ReferenceError

 *  [rajupp](https://wordpress.org/support/users/rajupp/)
 * (@rajupp)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/uncaught-referenceerror-19/)
 * Hi,
 * I’m unable to click on the social sharing buttons on desktop. When I checked 
   the Developer tools console, I see this error
    Uncaught ReferenceError: heateorSssPopup
   is not defined at HTMLElement.onclick ((index):125)
 * It works just fine on mobile browsers. How to fix this?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Funcaught-referenceerror-19%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Heateor Support](https://wordpress.org/support/users/heateor/)
 * (@heateor)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/uncaught-referenceerror-19/#post-12269247)
 * Hi there,
 * It seems to be caused by the cache plugin you are using. Try disabling that or
   try excluding the `wp-content/plugins/sassy-social-share/public/js/sassy-social-
   share-public.js` file from cache **just to check** if this makes any difference.
 *  [sandroeg](https://wordpress.org/support/users/sandroeg/)
 * (@sandroeg)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/uncaught-referenceerror-19/#post-12307350)
 * Hello, I am testing the plugin, but I have the same problem (but not in mobile):
   “
   Uncaught ReferenceError: heateorSssPopup is not defined at HTMLElement.onclick((
   index):297)” But do not use a cache plugin. Could you help me find the solution,
   I will gladly upgrade to take advantage of Pro features after it is working on
   this site: [http://maxtitanium.com.br/blog/como-o-atleta-deve-usar-a-glutamina/](http://maxtitanium.com.br/blog/como-o-atleta-deve-usar-a-glutamina/)
   Thanks
 *  Plugin Author [Heateor Support](https://wordpress.org/support/users/heateor/)
 * (@heateor)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/uncaught-referenceerror-19/#post-12307926)
 * [@sandroeg](https://wordpress.org/support/users/sandroeg/) We are unable to reproduce
   this scenario at our test environment. This, probably, seems to be caused by 
   conflict with some other plugin. You would like to try keeping only this plugin
   active for a while **just to check** if this makes any difference.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Uncaught ReferenceError’ is closed to new replies.

 * ![](https://ps.w.org/sassy-social-share/assets/icon-128x128.png?rev=3258279)
 * [Social Sharing Plugin - Sassy Social Share](https://wordpress.org/plugins/sassy-social-share/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sassy-social-share/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/sassy-social-share/)
 * [Active Topics](https://wordpress.org/support/plugin/sassy-social-share/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/sassy-social-share/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/sassy-social-share/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Heateor Support](https://wordpress.org/support/users/heateor/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/uncaught-referenceerror-19/#post-12307926)
 * Status: not resolved