Uncaught ValueError: Unknown format specifier “C” in

  • Resolved Aurora

    (@aurorazhubiz)


    3 years, 2 months ago

    Hello,

    When trying to edit either my pages or posts with Elementor, I get a message saying “The preview could not be loaded”. If I click on “Learn more” I get an Uncaught ValueError probably due to ElementsKit after enabling JetPack on my website. The website becomes entirely blank and I can only see my logo.

    This is the error I get:

    Uncaught ValueError: Unknown format specifier “C” in /home2/aurorazh/public_html/wp-includes/nav-menu-template.php:291

    Stack trace:

    #0 /home2/aurorazh/public_html/wp-includes/nav-menu-template.php(291): sprintf(‘

    I have to deactivate either ElementsKit or JetPack to fix the issue.

    I am not familiar with HTML, so any basic explanation on how to solve the problem would be appreciated.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    3 years, 2 months ago

    Hi @aurorazhubiz,

    Thanks for reaching out.

    I have checked your website Now it is working. I assume the issue is solved. If you still face the issue, You can run a conflict test on your site to determine what actually causes the issue.

    To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue is still persists. If that solves your issue, that means the issue is related to the theme you are using.

    If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for Elementskit and Elementor and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

    Let me know your findings after performing the conflict test. If the issue persists even after that, let me know. I will take a closer look at this issue and help you to find a solution as soon as possible.

    Looking forward to your response.

    Regards,
    Amir

    Thread Starter Aurora

    (@aurorazhubiz)

    3 years, 2 months ago

    Hi Amir,

    Thanks for your reply. The website is now working because I momentarily deactivated Jetpack (I had previously conducted a conflict test and it worked only if I deactivated either Jetpack or Elementskit). The default theme is already Hello Elementor, but I added some templates from Envato Elements. Now I reactivated Jetpack, so that you can see how the website looks like.

    Thank you very much in advance,

    Aurora

Viewing 2 replies - 1 through 2 (of 2 total)

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