Title: Undefined error
Last modified: November 8, 2023
---
# Undefined error
* [julioribera](https://wordpress.org/support/users/julioribera/)
* (@julioribera)
* [2 years, 7 months ago](https://wordpress.org/support/topic/undefined-error-14/)
* Hello,
* Some weeks ago I tested your awesome plugin with two test websites and it worked
great, but now I can’t manage to make it work with the new update.
*
I’ve updated the permalink, checked the “wp_options” link in the database, whitelisted
the IPs, etc.
* These are the logs I’m receiving:
* ```wp-block-code
2023-11-08 16:01:09 - Info - Renewing token for https://app3042.cloudwayssites.com
2023-11-08 16:01:10 - Warning - Failed to renew token for https://app3042.cloudwayssites.com - retrying...
2023-11-08 16:01:16 - Alert - Failed to renew token for https://app3042.cloudwayssites.com
2023-11-08 16:01:16 - Info - A WordPress error was triggered:
Array
(
[0] => http_request_failed cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received
)
2023-11-08 16:01:16 - Alert - Failed to renew token for https://app3042.cloudwayssites.com
2023-11-08 16:01:16 - Info - A WordPress error was triggered:
Array
(
[0] => http_request_failed cURL error 28: Operation timed out after 1000 milliseconds with 0 bytes received
)
2023-11-08 16:01:21 - Alert - Error contacting the remote site: an undefined error occured. Please make sure the address is correct and try again. On the remote site, please make sure the plugin is activated and that the permalinks are up to date by visiting the permalinks settings page.
2023-11-08 16:01:21 - Info - Response data received from the remote site:
Array
(
[0] => Array
(
[headers] => Array
(
)
[response_code] =>
[response_message] =>
[body] =>
)
)
```
* I can give you any information needed, including access to the website, as they
are in staging at the moment.
* I’ve even tryed with different installations on different servers and the same
server, but no luck.
* Thank you.
Viewing 2 replies - 1 through 2 (of 2 total)
* Thread Starter [julioribera](https://wordpress.org/support/users/julioribera/)
* (@julioribera)
* [2 years, 7 months ago](https://wordpress.org/support/topic/undefined-error-14/#post-17185230)
* I am now receiving a 404 error response from the site B:
* ```wp-block-code
2023-11-08 16:18:57 - Info - Response data received from the remote site:
Array
(
[0] => Array
(
[headers] => Array
(
[server] => nginx
[date] => Wed, 08 Nov 2023 16:18:57 GMT
[content-type] => text/html; charset=UTF-8
[vary] => Accept-Encoding
[expires] => Wed, 11 Jan 1984 05:00:00 GMT
[cache-control] => no-cache, must-revalidate, max-age=0
[link] => ; rel="https://api.w.org/"
[x-robots-tag] => noindex, nofollow
[content-encoding] => gzip
)
[response_code] => 404
[response_message] => Not Found
[body] =>
Página no encontrada – Escuela Magia&Cardistry
(...Rest of the html code...)
```
* [qwik3r](https://wordpress.org/support/users/qwik3r/)
* (@qwik3r)
* [2 years, 2 months ago](https://wordpress.org/support/topic/undefined-error-14/#post-17500549)
* Did you ever figure this out? The plugin creator seems to have abandoned this
considering their complete and utter lack of response on here.
Viewing 2 replies - 1 through 2 (of 2 total)
The topic ‘Undefined error’ is closed to new replies.
* 
* [WP Remote Users Sync](https://wordpress.org/plugins/wp-remote-users-sync/)
* [Frequently Asked Questions](https://wordpress.org/plugins/wp-remote-users-sync/#faq)
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* 2 replies
* 2 participants
* Last reply from: [qwik3r](https://wordpress.org/support/users/qwik3r/)
* Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/undefined-error-14/#post-17500549)
* Status: not resolved