Title: Unexpected error: Missing response data
Last modified: December 18, 2025

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# Unexpected error: Missing response data

 *  [ctfir](https://wordpress.org/support/users/ctfir/)
 * (@ctfir)
 * [5 months, 1 week ago](https://wordpress.org/support/topic/unexpected-error-missing-response-data/)
 * When checking out – after submitting credit card data and submitting the order
   we get the following error: ” Unexpected error: Missing response data”. The Processor(
   North) isn’t even seeing the data for the transaction. Help…
 * Our website developer doesn’t see anything in the log files. Credentials have
   been verified by North.
 * Thank you.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Funexpected-error-missing-response-data%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [asorbala](https://wordpress.org/support/users/asorbala/)
 * (@asorbala)
 * [5 months, 1 week ago](https://wordpress.org/support/topic/unexpected-error-missing-response-data/#post-18762583)
 * Hello,
 * Please make sure that “test mode” is disabled in the plugin settings while using
   live credentials.
 * If that doesn’t solve your issue, then please reach out directly to [integration@epx.com](https://wordpress.org/support/topic/unexpected-error-missing-response-data/integration@epx.com?output_format=md)
 * Thank you

Viewing 1 replies (of 1 total)

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 * 2 replies
 * 2 participants
 * Last reply from: [asorbala](https://wordpress.org/support/users/asorbala/)
 * Last activity: [5 months, 1 week ago](https://wordpress.org/support/topic/unexpected-error-missing-response-data/#post-18762583)
 * Status: not resolved