Title: Unexpected issue during database update Last modified: April 22, 2021 --- # Unexpected issue during database update * Resolved [Stephen](https://wordpress.org/support/users/lchmorg/) * (@lchmorg) * [5 years, 1 month ago](https://wordpress.org/support/topic/unexpected-issue-during-database-update/) * I’m having an issue with database not updating properly. I’ve disabled our caching and can’t figure out why it’s not working. I’ve checked the donor list and everything seems to be correct as well. I’ve also tried it on a staging site with all other plugins disabled and get the same issue. System report and error logs included below. Thanks for the help. * System report: * ``` ### WordPress Environment ### Home URL: https://www.lchm.org Site URL: https://www.lchm.org WP Version: 5.7.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US Permalink Structure: /%year%/%category%/%postname%/ Show on Front: page Page on Front: Today at the Lane County History Museum: (#2638) Page for Posts: New (#3584) Table Prefix Length: wp_s7jnvt_ Table Prefix Length: 10 Table Prefix Status: Acceptable Admin AJAX: Accessible Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, tribe-ea-success, tribe-ea-failed, tribe-ea-schedule, tribe-ea-pending, tribe-ea-draft, tribe-ignored ### Server Environment ### Hosting Provider: DBH: mysql.lchm.org, SRV: www.lchm.org TLS Connection: Connection uses TLS 1.2 TLS Connection: Probably Okay Server Info: Apache PHP Version: 7.4.15 PHP Post Max Size: 512 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 PHP Max Upload Size: 512 MB cURL Version: 7.58.0, OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 5.7.28 Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ gzip: ✔ GD Graphics Library: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### GiveWP Configuration ### GiveWP Version: 2.10.3 GiveWP Cache: Enabled Database Updates: 2 updates still need to run. (Paused) Database Updates: All Database Migrations Completed. Database Tables: ✔ wp_s7jnvt_give_customers✔ wp_s7jnvt_give_donormeta✔ wp_s7jnvt_give_comments✔ wp_s7jnvt_give_commentmeta✔ wp_s7jnvt_give_sessions✔ wp_s7jnvt_give_formmeta✔ wp_s7jnvt_give_sequential_ordering✔ wp_s7jnvt_give_donationmeta✔ wp_s7jnvt_give_revenue GiveWP Cache: Enabled GiveWP Cache: ✔New Donation✔Donation Receipt❌New Offline Donation❌Offline Donation Instructions❌New User Registration❌User Registration Information✔Donation Note❌Email access Upgraded From: 2.10.2 Test Mode: Disabled Currency Code: USD Currency Position: After Decimal Separator: . Thousands Separator: , Success Page: https://www.lchm.org/donation-confirmation/ Failure Page: https://www.lchm.org/donation-failed/ Donation History Page: https://www.lchm.org/donor-dashboard/ GiveWP Forms Slug: /donations/ Enabled Payment Gateways: PayPal Standard Default Payment Gateway: PayPal Standard PayPal IPN Verification: Enabled PayPal IPN Notifications: N/A Donor Email Access: Disabled Stripe Webhook Notifications: N/A ### Active GiveWP Add-ons ### ### Other Active Plugins ### Contact Form 7: by Takayuki Miyoshi – 5.4 Event Tickets: by The Events Calendar – 5.1.3 Formidable Forms: by Strategy11 – 4.10.01 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0 Really Simple SSL: by Really Simple Plugins – 4.0.14 The Events Calendar: by The Events Calendar – 5.5.0.1 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com, DavidAnderson – 1.16.53 WP Google Maps: by WP Google Maps – 8.1.11 WP Mail SMTP: by WPForms – 2.7.0 WP STAGING: by WP-STAGING – 2.8.3 Yoast SEO: by Team Yoast – 16.1.1 ### Inactive Plugins ### Autoptimize: by Frank Goossens (futtta) – 2.8.3 ### Active MU Plugins ### WP STAGING Optimizer: by René Hermenau – 1.4.1 ### Theme ### Name: Astra Version: 3.3.2 Author URL: https://wpastra.com/about/ Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme ``` * Error Logs: * ``` post_title:Update Error post_content:Update Task Total update count: 0 Update IDs: Array ( ) Update: Array ( [update_info] => Array ( [id] => migrate_existing_logs [version] => 2.10.0 [callback] => Array ( [0] => Give\Log\Migrations\MigrateExistingLogs Object ( [logTypeHelper:Give\Log\Migrations\MigrateExistingLogs:private] => Give\Log\Helpers\LogTypeHelper Object ( ) [legacyLogsTable:Give\Log\Migrations\MigrateExistingLogs:private] => Give\Log\Helpers\LegacyLogsTable Object ( ) ) [1] => run ) [type] => database ) [step] => 902661 [update] => 1 [heading] => Update 1 of 2 [percentage] => 0 [total_percentage] => 0 ) post_parent:0 log_type:update file:/home/lchm_2020/lchm.org/wp-content/plugins/give/includes/class-give-background-updater.php line:365 function:add class:Give_Logging ``` * ``` post_title:Update Pause post_content:stdClass Object ( [key] => wp_give_db_updater_batch_8758603ff92d44233ac498a19adce808 [data] => Array ( [14] => Array ( [id] => v20_rename_donor_tables [version] => 2.0.0 [callback] => give_v20_rename_donor_tables_callback [depend] => Array ( [0] => v20_move_metadata_into_new_table [1] => v20_logs_upgrades [2] => v20_upgrades_form_metadata [3] => v20_upgrades_payment_metadata [4] => v20_upgrades_user_address [5] => v20_upgrades_donor_name ) [type] => database ) [29] => Array ( [id] => migrate_existing_logs [version] => 2.10.0 [callback] => Array ( [0] => Give\Log\Migrations\MigrateExistingLogs Object ( [logTypeHelper:Give\Log\Migrations\MigrateExistingLogs:private] => Give\Log\Helpers\LogTypeHelper Object ( ) [legacyLogsTable:Give\Log\Migrations\MigrateExistingLogs:private] => Give\Log\Helpers\LegacyLogsTable Object ( ) ) [1] => run ) [type] => database ) ) ) post_parent:0 log_type:update file:/home/lchm_2020/lchm.org/wp-content/plugins/give/includes/admin/upgrades/class-give-updates.php line:360 function:add class:Give_Logging ``` * ``` post_title:Update Health Check post_content:Array ( [id] => migrate_existing_logs [version] => 2.10.0 [callback] => Array ( [0] => Give\Log\Migrations\MigrateExistingLogs Object ( [logTypeHelper:Give\Log\Migrations\MigrateExistingLogs:private] => Give\Log\Helpers\LogTypeHelper Object ( ) [legacyLogsTable:Give\Log\Migrations\MigrateExistingLogs:private] => Give\Log\Helpers\LegacyLogsTable Object ( ) ) [1] => run ) [type] => database ) Updated doing update: Array ( [update_info] => Array ( [id] => migrate_existing_logs [version] => 2.10.0 [callback] => Array ( [0] => Give\Log\Migrations\MigrateExistingLogs Object ( [logTypeHelper:Give\Log\Migrations\MigrateExistingLogs:private] => Give\Log\Helpers\LogTypeHelper Object ( ) [legacyLogsTable:Give\Log\Migrations\MigrateExistingLogs:private] => Give\Log\Helpers\LegacyLogsTable Object ( ) ) [1] => run ) [type] => database ) [step] => 902661 [update] => 1 [heading] => Update 1 of 0 [percentage] => 0 [total_percentage] => 0 ) post_parent:0 log_type:update file:/home/lchm_2020/lchm.org/wp-content/plugins/give/includes/admin/upgrades/class-give-updates.php line:574 function:add class:Give_Logging ``` * ``` post_title:Update Health Check post_content:Array ( [id] => migrate_existing_logs [version] => 2.10.0 [callback] => Array ( [0] => Give\Log\Migrations\MigrateExistingLogs Object ( [logTypeHelper:Give\Log\Migrations\MigrateExistingLogs:private] => Give\Log\Helpers\LogTypeHelper Object ( ) [legacyLogsTable:Give\Log\Migrations\MigrateExistingLogs:private] => Give\Log\Helpers\LegacyLogsTable Object ( ) ) [1] => run ) [type] => database ) Updated doing update: Array ( [update_info] => Array ( [id] => migrate_existing_logs [version] => 2.10.0 [callback] => Array ( [0] => Give\Log\Migrations\MigrateExistingLogs Object ( [logTypeHelper:Give\Log\Migrations\MigrateExistingLogs:private] => Give\Log\Helpers\LogTypeHelper Object ( ) [legacyLogsTable:Give\Log\Migrations\MigrateExistingLogs:private] => Give\Log\Helpers\LegacyLogsTable Object ( ) ) [1] => run ) [type] => database ) [step] => 826792 [update] => 1 [heading] => Update 1 of 2 [percentage] => 0 [total_percentage] => 0 ) post_parent:0 log_type:update file:/home/lchm_2020/lchm.org/wp-content/plugins/give/includes/admin/upgrades/class-give-updates.php line:574 function:add class:Give_Logging ``` * ``` post_title:Update Restart post_content:stdClass Object ( [key] => wp_give_db_updater_batch_8758603ff92d44233ac498a19adce808 [data] => Array ( [14] => Array ( [id] => v20_rename_donor_tables [version] => 2.0.0 [callback] => give_v20_rename_donor_tables_callback [depend] => Array ( [0] => v20_move_metadata_into_new_table [1] => v20_logs_upgrades [2] => v20_upgrades_form_metadata [3] => v20_upgrades_payment_metadata [4] => v20_upgrades_user_address [5] => v20_upgrades_donor_name ) [type] => database ) [29] => Array ( [id] => migrate_existing_logs [version] => 2.10.0 [callback] => Array ( [0] => Give\Log\Migrations\MigrateExistingLogs Object ( [logTypeHelper:Give\Log\Migrations\MigrateExistingLogs:private] => Give\Log\Helpers\LogTypeHelper Object ( ) [legacyLogsTable:Give\Log\Migrations\MigrateExistingLogs:private] => Give\Log\Helpers\LegacyLogsTable Object ( ) ) [1] => run ) [type] => database ) ) ) post_parent:0 log_type:update file:/home/lchm_2020/lchm.org/wp-content/plugins/give/includes/admin/upgrades/class-give-updates.php line:401 function:add class:Give_Logging ``` Viewing 1 replies (of 1 total) * Thread Starter [Stephen](https://wordpress.org/support/users/lchmorg/) * (@lchmorg) * [5 years, 1 month ago](https://wordpress.org/support/topic/unexpected-issue-during-database-update/#post-14358420) * I was able to fix this issue by completely deleting the plugin, including its data, and then disabling all plugins before re-installling. Viewing 1 replies (of 1 total) The topic ‘Unexpected issue during database update’ is closed to new replies. * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287) * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/) * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq) * [Support Threads](https://wordpress.org/support/plugin/give/) * [Active Topics](https://wordpress.org/support/plugin/give/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/) * [Reviews](https://wordpress.org/support/plugin/give/reviews/) ## Tags * [database](https://wordpress.org/support/topic-tag/database/) * [givewp](https://wordpress.org/support/topic-tag/givewp/) * 1 reply * 1 participant * Last reply from: [Stephen](https://wordpress.org/support/users/lchmorg/) * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/unexpected-issue-during-database-update/#post-14358420) * Status: resolved