Unexplained Error Message

  • Resolved nrtdesign

    (@nrtdesign)


    4 years, 3 months ago

    I’m receiving an error message on a Virtual, Simple product that displays on the product page. I have no idea why it’s showing, but it’s preventing people from purchasing the product:

    Sorry, you are not allowed to purchase this product as you already have a subscription on this site.

    Any help would be appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Juan G. (woo-hc)

    (@judagutor)

    4 years, 3 months ago

    Hi @nrtdesign!

    It is strange behavior; the cause could be a conflict between WooCommerce and your theme or another plugin.

    To be sure, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and then check again if the issue persists. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.

    If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Let us know how that goes!

    Juan G. (woo-hc)

    (@judagutor)

    4 years, 2 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

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