Title: Unexplained Error Message
Last modified: March 7, 2022

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# Unexplained Error Message

 *  Resolved [nrtdesign](https://wordpress.org/support/users/nrtdesign/)
 * (@nrtdesign)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/unexplained-error-message/)
 * I’m receiving an error message on a Virtual, Simple product that displays on 
   the product page. I have no idea why it’s showing, but it’s preventing people
   from purchasing the product:
 * _Sorry, you are not allowed to purchase this product as you already have a subscription
   on this site._
 * Any help would be appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/)
 * (@judagutor)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/unexplained-error-message/#post-15435435)
 * Hi [@nrtdesign](https://wordpress.org/support/users/nrtdesign/)!
 * It is strange behavior; the cause could be a conflict between WooCommerce and
   your theme or another plugin.
 * To be sure, please perform a conflict test by temporarily switching your theme
   back to [Storefront](https://www.woocommerce.com/storefront/), disabling all 
   plugins except WooCommerce, and then check again if the issue persists. If that
   solves it, then re-enable all plugins one-by-one, until you find the one creating
   the conflict.
 * If you cannot perform a conflict test on your live site, we recommend creating
   a staging site using the [WP Staging](https://wordpress.org/plugins/wp-staging/)
   plugin.
 * You can find a more detailed explanation on how to do a conflict test here: [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).
 * Let us know how that goes!
 *  [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/)
 * (@judagutor)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/unexplained-error-message/#post-15458478)
 * Hi there,
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Unexplained Error Message’ is closed to new replies.

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## Tags

 * [error message](https://wordpress.org/support/topic-tag/error-message/)

 * 2 replies
 * 2 participants
 * Last reply from: [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/)
 * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/unexplained-error-message/#post-15458478)
 * Status: resolved