Title: uninstalled
Last modified: September 3, 2016

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# uninstalled

 *  [pmelcher](https://wordpress.org/support/users/pmelcher/)
 * (@pmelcher)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/uninstalled-3/)
 * blocked new upload of images. Had to uninstall it

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [karim79](https://wordpress.org/support/users/karim79/)
 * (@karim79)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/uninstalled-3/#post-7925475)
 * Hi there,
 * There could be a number of issues causing that. Please shoot an email to support
   at kraken dot io and we’ll get it working for you. There’s no need to post a 
   one-star review when the cause of the problem is unclear/unknown and you haven’t
   even had a chance to test it.
 * Thanks!
 * Karim
 *  Thread Starter [pmelcher](https://wordpress.org/support/users/pmelcher/)
 * (@pmelcher)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/uninstalled-3/#post-7925476)
 * Karim,
 * You make assumptions without knowing the work we have done. We clearly identified
   the plug in as the source of our uploading issue after spending a lot wasted 
   time.
 * Pm
 *  Plugin Author [karim79](https://wordpress.org/support/users/karim79/)
 * (@karim79)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/uninstalled-3/#post-7925477)
 * Hi,
 * I made no assumptions. That the plugin *does not work* for you could be for a
   variety of technical or non-technical reasons (did you register for a Kraken 
   account, and enter your API Key/Secret in Media Settings, for example?).
 * Moreover, to blame the plugin when the cause could be your system is useless –
   it would be more helpful to identify the root technical cause of the failure,
   and get it working.
 * Once again, if you would like to get it working, shoot us an email.
 * Have a nice weekend,
 * Karim

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘uninstalled’ is closed to new replies.

 * ![](https://ps.w.org/kraken-image-optimizer/assets/icon-256x256.png?rev=1034829)
 * [Kraken.io Image Optimizer](https://wordpress.org/plugins/kraken-image-optimizer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/kraken-image-optimizer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/kraken-image-optimizer/)
 * [Active Topics](https://wordpress.org/support/plugin/kraken-image-optimizer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/kraken-image-optimizer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/kraken-image-optimizer/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [karim79](https://wordpress.org/support/users/karim79/)
 * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/uninstalled-3/#post-7925477)