Title: Unknown access key
Last modified: December 7, 2024

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# Unknown access key

 *  Resolved [jim@theemacgroup.com](https://wordpress.org/support/users/jimtheemacgroupcom/)
 * (@jimtheemacgroupcom)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/unknown-access-key/)
 * When I go to my Security by CleanTalk settings, I am seeing Access key validating:
   Unknown access key error. I have logged into the Cleantalk site and the access
   key is what I have installed on my site. Why am I getting an error message?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Funknown-access-key%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/unknown-access-key/#post-18184707)
 * Hello [@jimtheemacgroupcom](https://wordpress.org/support/users/jimtheemacgroupcom/),
 * Click “Synchronize with Cloud” in the plugin settings, wait until the rotating
   icon disappears and refresh the page.
 * Did it help?
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/unknown-access-key/#post-18193776)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   topic as “resolved”.If you have any further questions, you can start a new topic
   or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Unknown access key’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
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 * 2 replies
 * 3 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/unknown-access-key/#post-18193776)
 * Status: resolved