Title: Unknown error Last modified: January 10, 2022 --- # Unknown error * Resolved [greentools10](https://wordpress.org/support/users/greentools10/) * (@greentools10) * [4 years, 5 months ago](https://wordpress.org/support/topic/unknown-error-42/) * Hey, I installed the plugin and process the whole setup window. at the end of the installation window its say that the installation is finished, and everything ok, and I can “close” or “create an AD” for both of those options, my WordPress shows me: “Something went wrong when connecting to Facebook! Please try again.” I tried again several times, deleted the plugin, and reinstall it again, non of those help me solve the problem. after seeing all the open topics and the reviews – I am understanding that this plugin probably isn’t the highest priority– so if there is no easy solution – I would like to get your help to remove all the changes and Permissions I accepted. Thanks Viewing 7 replies - 1 through 7 (of 7 total) * [mother.of.code](https://wordpress.org/support/users/imazed/) * (@imazed) * The Mother of Code * [4 years, 5 months ago](https://wordpress.org/support/topic/unknown-error-42/#post-15235345) * Hey [@greentools10](https://wordpress.org/support/users/greentools10/) – it sounds like you’d like to just proceed to removing the plugin entirely. You can do so by following the instructions listed here: [https://woocommerce.com/document/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/](https://woocommerce.com/document/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/) * There are, however, troubleshooting steps available to resolve the error you’re running into: [https://woocommerce.com/document/facebook-for-woocommerce/troubleshooting-connection-errors/](https://woocommerce.com/document/facebook-for-woocommerce/troubleshooting-connection-errors/)– if you want to give that a go and let us know if it resolved your error, that’s cool too! * Thread Starter [greentools10](https://wordpress.org/support/users/greentools10/) * (@greentools10) * [4 years, 5 months ago](https://wordpress.org/support/topic/unknown-error-42/#post-15236280) * Hey, I want it to work, but the plugin doesn’t want it as much as I do. I tried the troubleshooting solution – and the problem still appears. What can I do next? * [Rashed Ripon (a11n)](https://wordpress.org/support/users/rur165/) * (@rur165) * [4 years, 5 months ago](https://wordpress.org/support/topic/unknown-error-42/#post-15237552) * Hello [@greentools10](https://wordpress.org/support/users/greentools10/) , * I’m sorry to hear that you’re still facing this trouble with Facebook for WooCommerce. * Can you please check your **WooCommerce > Status > Logs** page and if there are any “fatal error” logs? If you have any share those with us. * Make sure you have [2FA (2 Factor Authentication)](https://www.facebook.com/help/148233965247823/) enabled for your Facebook account. * Also, confirm that you only have `alphanumerical characters and hyphen` in the` wc_facebook_external_business_id` field. You can find this field under `your- site.com/wp-admin/options.php` page. You can find [detailed steps here](https://woocommerce.com/document/facebook-for-woocommerce/troubleshooting-connection-errors/#something-went-wrong-when-connecting-to-facebook-cause-nonlatin-based-characters). * Let us know the update after you go through the above items. * Thread Starter [greentools10](https://wordpress.org/support/users/greentools10/) * (@greentools10) * [4 years, 5 months ago](https://wordpress.org/support/topic/unknown-error-42/#post-15239280) * Hey, I did all of that yesterday. I enabled the 2FA I only have alphanumerical characters and hyphen in my wc_facebook_external_business_id and the error logs say: “01-10-2022 @ 15:47:40 – Unable to detect valid feed configuration: No catalog ID” after I saw that error yesterday, I thought that my Catalog is broken – so I Created a new Business account In my Facebook, and New catalog (tried 3 times, 3 different catalogs) but the problem still appears * [Rashed Ripon (a11n)](https://wordpress.org/support/users/rur165/) * (@rur165) * [4 years, 5 months ago](https://wordpress.org/support/topic/unknown-error-42/#post-15239589) * Hello [@greentools10](https://wordpress.org/support/users/greentools10/) , * Thanks for sharing the error log. I was able to locate a couple of cases with a similar error message. They had to reset their 2FA (deactivated & re-activated) to solve the problem. * Can you please try to reset the 2FA configuration on your Facebook account and let us know how it goes? * Also, try to complete the connection while keeping only WooCommerce & Facebook for WooCommerce as your active plugins. More details on [how to perform a conflict test](https://docs.woocommerce.com/document/how-to-test-for-conflicts/). * If the above doesn’t help, enable debug log on **Marketing > Facebook > Connection** page. Try to connect again, share the logs you see from **WooCommerce > Status > Logs** page by creating a ticket here: [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/) * Please mention this thread if you are creating a ticket so that we can have the full context of this discussion. * Thank you 🙂 * Thread Starter [greentools10](https://wordpress.org/support/users/greentools10/) * (@greentools10) * [4 years, 5 months ago](https://wordpress.org/support/topic/unknown-error-42/#post-15240669) * I disable and enable the 2FA, but it never asks me to auth with something (I just do the regular setup, and there is no setup windows asking for second auth) - This reply was modified 4 years, 5 months ago by [greentools10](https://wordpress.org/support/users/greentools10/). * [Summer M.a11n](https://wordpress.org/support/users/shrutiwpcom/) * (@shrutiwpcom) * [4 years, 5 months ago](https://wordpress.org/support/topic/unknown-error-42/#post-15241968) * Hi [@greentools10](https://wordpress.org/support/users/greentools10/) , * I just googled “2FA Facebook” and found this information: [https://www.facebook.com/help/148233965247823](https://www.facebook.com/help/148233965247823) * Please take a look and if you have any other questions you can reach out to Facebook support here for assistance: [https://www.facebook.com/help](https://www.facebook.com/help) * Hope this helps! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Unknown error’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 7 replies * 4 participants * Last reply from: [Summer M.a11n](https://wordpress.org/support/users/shrutiwpcom/) * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/unknown-error-42/#post-15241968) * Status: resolved