Title: Unknown error
Last modified: April 4, 2022

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# Unknown error

 *  Resolved [dactah](https://wordpress.org/support/users/dactah/)
 * (@dactah)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/unknown-error-48/)
 * Hey,
 * wanted to scan for the first time. It always stops at step 14/14 with the message:
   unkown error
 * Here is the message of the log:
 * 04-Apr-22 15:43:10 INFO Cancelling scanning process (nscan_check_status: response!
   = success)

Viewing 1 replies (of 1 total)

 *  Plugin Author [nintechnet](https://wordpress.org/support/users/nintechnet/)
 * (@nintechnet)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/unknown-error-48/#post-15527116)
 * I recommend to add all the following extensions to the “Ignore file extensions”
   input field:
    `po,pot,mo,css,png,jpg,gif,xml,json,woff,woff2,ttf,eot,yaml,svg,
   txt`
 * Run a new scan. Does it work?

Viewing 1 replies (of 1 total)

The topic ‘Unknown error’ is closed to new replies.

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## Tags

 * [scan](https://wordpress.org/support/topic-tag/scan/)

 * 1 reply
 * 2 participants
 * Last reply from: [nintechnet](https://wordpress.org/support/users/nintechnet/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/unknown-error-48/#post-15527116)
 * Status: resolved