Title: unknown error
Last modified: February 15, 2024

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# unknown error

 *  Resolved [oka379](https://wordpress.org/support/users/oka379/)
 * (@oka379)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/unknown-error-57/)
 * Hello.
   The Security by CleanTalk plugin returned an error on 02/13/2024:“Errors:
   2024-01-02 13:33:41: Confirmation of the access key: The access key is unknown.”
   Access key with [https://cleantalk.org/my/?cp_mode=security](https://cleantalk.org/my/?cp_mode=security)
   copied to [https://snt-oka3.ru/wp-admin/options-general.php?page=spbc&spbc_tab=settings_general](https://snt-oka3.ru/wp-admin/options-general.php?page=spbc&spbc_tab=settings_general).
   At the same time, the plugin seems to work without errors and failures. What 
   is going on and what are my actions? Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/unknown-error-57/#post-17426669)
 * Hello [@oka379](https://wordpress.org/support/users/oka379/),
 * Please contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
   
   WordPress.org Support Forum is for plugins only, not the service.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/unknown-error-57/#post-17438765)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   topic as “resolved”.If you need further support, you can start a new topic or
   contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘unknown error’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/unknown-error-57/#post-17438765)
 * Status: resolved