Title: "Unknown Error" Issue
Last modified: August 30, 2016

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# "Unknown Error" Issue

 *  Resolved [Kunzilla](https://wordpress.org/support/users/kunzilla/)
 * (@kunzilla)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/unknown-error-issue/)
 * Hello,
 * we are use the loco translation plugin and getting a “Unknown Error” on clicking
   the Sync-Button. Is there any hint or solution for that issue?
 * [https://wordpress.org/plugins/loco-translate/](https://wordpress.org/plugins/loco-translate/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [Tim W](https://wordpress.org/support/users/timwhitlock/)
 * (@timwhitlock)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/unknown-error-issue/#post-6627487)
 * If it says it’s unknown it’s because my code doesn’t know what it is. This means
   I can’t offer any hints or fixes as it could be virtually anything happening 
   in your WordPress environment.
 * My own plugin won’t throw any errors which are unknown unless something really
   serious has gone wrong beyond its control. Most likely some other part of WordPress
   or PHP or your server is causing it. The only solution is developer-level debugging
   of the Ajax request.
 * You may find some clues in this FAQ:
    [“Why do I get “Unexpected token” or “syntax error” when I try to save?”](https://localise.biz/help/wordpress/translate-plugin/faqs#parseerror)
 * Different problem, but possibly with similar solutions.
 *  Thread Starter [Kunzilla](https://wordpress.org/support/users/kunzilla/)
 * (@kunzilla)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/unknown-error-issue/#post-6627495)
 * Hi Tim,
 * yes i understand what you mean, but we dont know whats going wrong. We updated
   our wordpress to 4.3.1 some day ago, but we recognize the problem yesterday.
 * The only “readable” error we see is “Loco Error: Ajax failure for loco-posync
   action.”
 *  Thread Starter [Kunzilla](https://wordpress.org/support/users/kunzilla/)
 * (@kunzilla)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/unknown-error-issue/#post-6627505)
 * I also changed the theme and disabled all pluging (not Loco) and we get the same
   error.
 * Object {status: 200, error: “success”, message: “Unbekannter Fehler”, response:“”}
 *  Thread Starter [Kunzilla](https://wordpress.org/support/users/kunzilla/)
 * (@kunzilla)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/unknown-error-issue/#post-6627695)
 * I check the files and request. I found out, that the call goes into that case
   in loco-posync.php.
 *     ```
       // Extract from sources
               if( $exp = LocoAdmin::xgettext( $package, dirname($path) ) ){
                   $pot = '';
                   break;
               }
       ```
   
 * Any idea?
 *  Plugin Author [Tim W](https://wordpress.org/support/users/timwhitlock/)
 * (@timwhitlock)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/unknown-error-issue/#post-6627697)
 * OK, so the error happens at some point during the source extraction process. 
   But, without some error text or more specific point of failure the error is still“
   unknown”.
 * If the string extraction process isn’t working for your theme/plugin, I suggest
   maintaining your own POT file. Then this source extraction process won’t need
   to run at all. PO files will be synced with your file and won’t look at the source.
 *  Thread Starter [Kunzilla](https://wordpress.org/support/users/kunzilla/)
 * (@kunzilla)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/unknown-error-issue/#post-6627698)
 * Hi Tim,
 * thanks for the quick reply. How can i use a “own pot file”? I disable all plugin
   and changed themes, that doesnt help. We use WordPress Multisite.
 *  Plugin Author [Tim W](https://wordpress.org/support/users/timwhitlock/)
 * (@timwhitlock)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/unknown-error-issue/#post-6627699)
 * If you want to better understand POT files, I suggest you start at the beginning.
   
   [https://make.wordpress.org/polyglots/handbook/tools/gettext/](https://make.wordpress.org/polyglots/handbook/tools/gettext/)
 * If you want to use Loco Translate, you’ll have to get to the bottom of what the
   error is, and I’m out of ideas, because I need to see an actual error.
 *  [eganet](https://wordpress.org/support/users/eganet/)
 * (@eganet)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/unknown-error-issue/#post-6627807)
 * I get “unknown error” after I try to save a string translation.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘"Unknown Error" Issue’ is closed to new replies.

 * ![](https://ps.w.org/loco-translate/assets/icon-256x256.png?rev=1000676)
 * [Loco Translate](https://wordpress.org/plugins/loco-translate/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/loco-translate/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/loco-translate/)
 * [Active Topics](https://wordpress.org/support/plugin/loco-translate/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/loco-translate/unresolved/)
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 * 8 replies
 * 3 participants
 * Last reply from: [eganet](https://wordpress.org/support/users/eganet/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/unknown-error-issue/#post-6627807)
 * Status: resolved