Title: UnknownError Last modified: October 13, 2019 --- # UnknownError * Resolved [webworklife](https://wordpress.org/support/users/webworklife/) * (@webworklife) * [6 years, 7 months ago](https://wordpress.org/support/topic/unknownerror/) * I had your plugin working successfully and then with no other changes, besides wordpress updates it has stopped working. * I do see the Zenfolio images when I am building the shortcode with your plugin. I asked my hosting company if they are blocking any HTTPS requests, and they are not. They did state that if I can provide them with what URL to hit, they can provide a sample of a CURL request to the URL that is having a problem. I do not know what URL they are asking for. * Let me know if there is any other information I can provide so you can assist in getting your plugin back up and running on my site. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Funknownerror%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Sayontan Sinha](https://wordpress.org/support/users/sayontan/) * (@sayontan) * [6 years, 7 months ago](https://wordpress.org/support/topic/unknownerror/#post-12026148) * Hi, Thank you for contacting with the information about what your host requires. The call is made to api.zenfolio.com. Let me know what you find. If you can get me the other headers that are going from your site, maybe that will help me troubleshoot. * The challenge here is that I am unable to replicate the problem on my site (live production, or development environment), and even when I run the shortcode that others are using on their sites, I don’t get the error. * Thread Starter [webworklife](https://wordpress.org/support/users/webworklife/) * (@webworklife) * [6 years, 7 months ago](https://wordpress.org/support/topic/unknownerror/#post-12027421) * Here is what the hosting company replied back with: * Please find the result posted below: — curl -IL [http://api.zenfolio.com](http://api.zenfolio.com) HTTP/1.1 301 Moved Permanently Cache-Control: no-cache, no-store, must-revalidate Pragma: no-cache Content-Length: 0 Expires: -1 Location: [http://www.zenfolio.com/](http://www.zenfolio.com/) X-Origin: ST07-B Date: Mon, 14 Oct 2019 11:57:42 GMT * HTTP/1.1 301 Moved Permanently Cache-Control: no-cache, no-store, must-revalidate Pragma: no-cache Content-Length: 0 Expires: -1 Location: [https://zenfolio.com](https://zenfolio.com) X-Origin: ST04-A Date: Mon, 14 Oct 2019 11:57:44 GMT Connection: keep-alive * HTTP/1.1 200 OK Content-Length: 47512 Content-Type: text/html; charset=utf-8 Set-Cookie: dnn_IsMobile=False; path=/; HttpOnly Set-Cookie: language=en-US; path=/; HttpOnly Set-Cookie: .ASPXANONYMOUS=QCH2_LXY7N8ULIoUpEM9AXCt-saZgQImMZ5GpftZF3n1rtAJIhyGuL3UHwgBh– MsCzrWt1w-0_EfxSim4xFfWvYRkCqOw7LMxKfv8Tl4oQvsTKT0; expires=Sun, 22-Dec-2019 22:37:57 GMT; path=/; HttpOnly Set-Cookie: Analytics_VisitorId=22742d55-74ea- 4372-841c-64411720a01f; expires=Wed, 13-Nov-2019 12:57:57 GMT; path=/; HttpOnly Set-Cookie: Analytics=SessionId=cc172e9c-c0da-4836-86ec-ac155493f7a2&TabId=59& ContentItemId=-1; expires=Mon, 14-Oct-2019 12:57:57 GMT; path=/; HttpOnly DNNOutputCache: true Set-Cookie: dnn_IsMobile=False; path=/; HttpOnly Set-Cookie: language=en- US; path=/; HttpOnly Set-Cookie: .ASPXANONYMOUS=QCH2_LXY7N8ULIoUpEM9AXCt-saZgQImMZ5GpftZF3n1rtAJIhyGuL3UHwgBh– MsCzrWt1w-0_EfxSim4xFfWvYRkCqOw7LMxKfv8Tl4oQvsTKT0; expires=Sun, 22-Dec-2019 22:37:57 GMT; path=/; HttpOnly Set-Cookie: Analytics_VisitorId=22742d55-74ea- 4372-841c-64411720a01f; expires=Wed, 13-Nov-2019 12:57:57 GMT; path=/; HttpOnly Set-Cookie: Analytics=SessionId=cc172e9c-c0da-4836-86ec-ac155493f7a2&TabId=59& ContentItemId=-1; expires=Mon, 14-Oct-2019 12:57:57 GMT; path=/; HttpOnly X-XSS- Protection: 1; mode=block X-Frame-Options: SAMEORIGIN Strict-Transport-Security: max-age=15768000 Date: Mon, 14 Oct 2019 11:57:57 GMT * Plugin Author [Sayontan Sinha](https://wordpress.org/support/users/sayontan/) * (@sayontan) * [6 years, 7 months ago](https://wordpress.org/support/topic/unknownerror/#post-12032385) * Thank you for this input – it gives me some ideas as to what is going on. * I am currently very busy with work and international travel, but I will try out a few things over the weekend and let you know. Does that help? * Thread Starter [webworklife](https://wordpress.org/support/users/webworklife/) * (@webworklife) * [6 years, 7 months ago](https://wordpress.org/support/topic/unknownerror/#post-12032673) * This weekend is fine, I have a manual solution in place for now. Just let me know when you have an update. * [obxentertainment](https://wordpress.org/support/users/obxentertainment/) * (@obxentertainment) * [6 years, 7 months ago](https://wordpress.org/support/topic/unknownerror/#post-12044461) * I use this plugin on all of my sites for numerous galleries and they’ve all worked great until today, and now all galleries on my sites are showing “Unknown Error”. Here’s one of the codes to one of my galleries for reference: [gallery type=' zenfolio' view='photosets' object_id='2580731898681509604' login_name='artzobx' layout='random'] * I updated to the latest version of WordPress yesterday and also updated my PHP yesterday. Any help would be appreciated. Thanks! * Plugin Author [Sayontan Sinha](https://wordpress.org/support/users/sayontan/) * (@sayontan) * [6 years, 7 months ago](https://wordpress.org/support/topic/unknownerror/#post-12046624) * I have made some small changes and uploaded this file: [https://pastebin.com/n9dJ8JAs](https://pastebin.com/n9dJ8JAs). * Please download this file and overwrite the contents of wp-content/plugins/photonic/ extensions/Photonic_Zenfolio_Processor.php. Alternatively, you can click on “ raw” on the Pastebin site, and overwrite the contents of the file from there. * Let me know if this makes any difference. * Thread Starter [webworklife](https://wordpress.org/support/users/webworklife/) * (@webworklife) * [6 years, 7 months ago](https://wordpress.org/support/topic/unknownerror/#post-12046936) * The new code is working, I am no longer receiving the Unknown Error. Thank you for making those small changes. * Plugin Author [Sayontan Sinha](https://wordpress.org/support/users/sayontan/) * (@sayontan) * [6 years, 7 months ago](https://wordpress.org/support/topic/unknownerror/#post-12047327) * Great – thanks for letting me know. I will wait for the others to confirm that this is working as expected before releasing this code. * [obxentertainment](https://wordpress.org/support/users/obxentertainment/) * (@obxentertainment) * [6 years, 7 months ago](https://wordpress.org/support/topic/unknownerror/#post-12047888) * I did download the file and did the overwrite, but still getting the Unknown Error where galleries should be on each of my sites using this app. For example– [https://obxfamilybeachportraits.com](https://obxfamilybeachportraits.com) * Plugin Author [Sayontan Sinha](https://wordpress.org/support/users/sayontan/) * (@sayontan) * [6 years, 7 months ago](https://wordpress.org/support/topic/unknownerror/#post-12052098) * The latest version is now available. You can update the plugin through the WP dashboard. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘UnknownError’ is closed to new replies. * ![](https://ps.w.org/photonic/assets/icon.svg?rev=1972449) * [Photonic Gallery & Lightbox for Flickr, SmugMug & Others](https://wordpress.org/plugins/photonic/) * [Frequently Asked Questions](https://wordpress.org/plugins/photonic/#faq) * [Support Threads](https://wordpress.org/support/plugin/photonic/) * [Active Topics](https://wordpress.org/support/plugin/photonic/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/photonic/unresolved/) * [Reviews](https://wordpress.org/support/plugin/photonic/reviews/) * 10 replies * 3 participants * Last reply from: [Sayontan Sinha](https://wordpress.org/support/users/sayontan/) * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/unknownerror/#post-12052098) * Status: resolved