Hello @igotasolutions
Thank you for reaching out to us, we are here to help.
This error occurs when the billing address details are not populated in the checkout page / these details being sent to PayPal. It can be that another plugin is causing such an error, so it would be good to see if you can reproduce the error and then do conflict testing.
Conflict testing is done in order to rule out eventual issues with the theme or a different plugin. Please create a backup of the site first before proceeding.
We recommend temporarily activating the default theme Storefront and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists.
For more detailed instructions, check out How to test for plugin and theme conflicts.
Conflict testing should always be done on a staging site if possible. If your host doesn’t provide a staging site, we can recommend the plugin WP STAGING to create a staging site with a few clicks.
Please remember first creating a new backup and checking available disk space before making any changes to your live site like creating a staging clone.
Alternatively, you can also install the plugin Check Conflicts – https://ww.wp.xz.cn/plugins/check-conflicts/ – This allows you to change theme and plugin activations only for your IP address, so the changes are not visible to other visitors of your site.
Here is the brief instruction on how to do conflict testing with the said plugin:
Prerequisites:
Conflict Testing:
- Navigate to Check Conflicts on the side navigation bar. Choose Storefront theme. Then click “Save”
- Try to reproduce the problem: Check Credit Card fields on Checkout page. If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
- Navigate back to Check Conflict. Temporarily deactivate all plugins except for WooCommerce and PayPal Payments.
- Try to reproduce the issue again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
- Navigate back to Check Conflict. Select one plugin at a time and click “Save” (To multi-select, you need to hold on the “Crtl” key on PC or “Cmd” key on Mac)
When you are using the Check Conflicts plugin, you can click on “Cancel” to immediately stop the conflict testing mode.
Here is a quick instructional video on how to use the plugin: https://cln.sh/rjELyp
Please let us know how this works for you.
If you want us to take a closer look, you will have to share more details (system report & logs), so we can take a look at the site.
If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)
Kind regards,
Joost
