[UNPROCESSABLE_ENTITY] city_required

rairt
(@rairt)

2 years, 1 month ago

Hi!

I have digital and physical products. Physical products have one shipping option and an option for on-site pickup. When trying to complete payment for physical products, I get the following error: [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-CITY_REQUIRED

Payment works for digital products.

I tried all the suggestions in this post: https://ww.wp.xz.cn/support/topic/city_required-adress-admin_area_2/

I have made multiple tests without success. Any idea of what may cause the problem?

As a side note, the customer insisted on removing all address-related fields and only leaving the billing_city field because it overcomplicated things unnecessarily. Not a fan of this idea, but couldn’t find concrete evidence to discourage this decision.

Thanks in advance!

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Krystian Syde
(@inpsydekrystian)

2 years, 1 month ago

Hello @rairt

We would require a full system report with the URL of your site where we can reproduce this behaviour.

You can copy the log files from here:
– WooCommerce > Status > Get system report > Copy for support.

Please provide those log entries on our PrivateBin. After uploading, please send us the link, so we can review them in detail.

Looking forward to hearing from you.

Kind regards,
Krystian

Thread Starter rairt
(@rairt)

2 years ago

Hi Krystian,

Here’s the full system report:

https://privatebin.syde.com/?25a4321c823f5981#Cq4CfnS5jCPYoAY5hnzCnVgneDyb52EqnHBLm4tmPjQE

Sorry for the delay.
Thread Starter rairt
(@rairt)

2 years ago
Hi again,

I realized I didn’t sent all the required information.

Here’s the link where the error is visible: https://www.lahuecavegana.com/finalizar-compra/

The steps to reproduce the error are:
1. Select a physical product from any of the following categories: https://www.lahuecavegana.com/categoria-producto/delivery-pickup/, https://www.lahuecavegana.com/categoria-producto/platos-fuertes/, https://www.lahuecavegana.com/categoria-producto/postres/
2. Add them to the cart and go to cart.
3. Press the PayPal button OR Press “Finalizar Compra.” The flow changes a bit based on that, but the result is the same.
4. Fill the required fields on the checkout page.
5. Select “PayPal” as payment method.
6. Login to PayPal (Let me know if I should provide you with a sandbox account).
7. Complete purchase on PayPal.
8. When you are back to the website, the error displays above the payment methods.
Here’s a new full system report: https://privatebin.syde.com/?d688165ea16c8eb8#C9fMV9xJN2FeVR3r7j38ofnpNUaTuq4erDfaUq1zZAhA

Thanks in advance!
Plugin Support Femi
(@femiyb)

1 year, 11 months ago

Hello @rairt

Apologies for the delay.

I tried reproducing this issue on your site, but it seems PayPal Payments is currently not active on the checkout page.

Kindly confirm if you still require assistance with this.

Regards,
Femi.

Thread Starter rairt
(@rairt)

1 year, 11 months ago

Hi @femiyb

I still require assistance.

I deactivated PayPal Payments for products with shipping. This was the only way I could find to bypass the issue.

I don’t want the error to be displayed on the live site, so I don’t know if I can give you access to a staging version.

Let me know!

Plugin Support Femi
(@femiyb)

1 year, 11 months ago

Hello

Apologies for the inconvenience caused by this issue.

As we can not test for this issue right now, since you have deactivated PayPal Payments, do you mind reaching out to our internal support so we can look into this issue further?
https://paypal.inpsyde.com/docs/request-support/
Please include a link to this thread when sending a private message.

Regards,
Femi.

Viewing 6 replies - 1 through 6 (of 6 total)

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