Title: [UNPROCESSABLE_ENTITY] #error-CANNOT_BE_NEGATIVE
Last modified: December 27, 2021

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# [UNPROCESSABLE_ENTITY] #error-CANNOT_BE_NEGATIVE

 *  [gmo81](https://wordpress.org/support/users/gmo81/)
 * (@gmo81)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/unprocessable_entity-error-cannot_be_negative/)
 * Hi there,
 * We were pushed to switch to the new PayPal plugin, but now our check out no longer
   works.
 * The error received is:
    [UNPROCESSABLE_ENTITY] The requested action could not
   be performed, semantically incorrect, or failed business validation. [https://developer.paypal.com/docs/api/orders/v2/#error-CANNOT_BE_NEGATIVE](https://developer.paypal.com/docs/api/orders/v2/#error-CANNOT_BE_NEGATIVE)
 * It looks like there are a lot of errors that are similar, but I cannot find this
   CANNOT BE NEGATIVE one on the forum – could someone help please? Our customers
   are not happy that PayPal no longer works, and of course neither are we given
   we were pushed to this new plugin that isn’t doing its job!
 * Cheers,
 * Geoff

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * (@joostvandevijver)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/unprocessable_entity-error-cannot_be_negative/#post-15010818)
 * Hello [@gmo81](https://wordpress.org/support/users/gmo81/)
 * thank you for reaching out to us, we are here to help.
 * This issue was reported to us via other channels and is known to us. There are
   some causes for this issue:
    1) free trial for subscriptions not allowed 2) smart
   buttons not hidden when 100% coupon code is applied 3) plugin conflict: discount
   code applied as order amount value
 * So there are some options here of what is causing the issue, but the bottom line
   of this issue is that a discount is being applied to a product and currently 
   our plugin does not allow 0 or negative payments to be processed.
 * In order to give you a more complete response, we would need to see your system
   report and possibly the logs that these failures generated. You can copy the 
   logfiles from here:
    – WooCommerce > Status > Get system report > Copy for support–
   WooCommerce > Status > Logs > select “woocommerce-paypal-payments-integration-\[…\]”
   in the dropdown and click on view. If you don’t feel comfortable sharing those
   details on a public forum, please open a ticket with our service desk. You can
   find the instruction for this here: [https://paypal.inpsyde.com/docs/request-support/](https://paypal.inpsyde.com/docs/request-support/)(
   please add the URL of this thread in the ticket as well)
 * Kind regards,
    Joost
 *  Thread Starter [gmo81](https://wordpress.org/support/users/gmo81/)
 * (@gmo81)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/unprocessable_entity-error-cannot_be_negative/#post-15011053)
 * Hi Joost,
 * Thanks for the prompt response. In this case, a discount is being applied, but
   it is not at $0 or below $0 in total. It is a discount by 10% of the value of
   the order total, using a plugin.
 * We do not offer free trial subscriptions either, I’m unclear why that’s important…
   although I’m sure there’s some assumption in the code there based on what you’re
   saying there.
 * I’ll log a case. I’m happy to work with you to debug this. I’m a dev too, but
   haven’t poked at your code here just yet.
 * Geoff

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘[UNPROCESSABLE_ENTITY] #error-CANNOT_BE_NEGATIVE’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [gmo81](https://wordpress.org/support/users/gmo81/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/unprocessable_entity-error-cannot_be_negative/#post-15011053)
 * Status: not resolved