Title: UNPROCESSABLE_ENTITY error from customer
Last modified: July 21, 2022

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# UNPROCESSABLE_ENTITY error from customer

 *  Resolved [leehuntmbb](https://wordpress.org/support/users/leehuntmbb/)
 * (@leehuntmbb)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/unprocessable_entity-error-from-customer/)
 * A customer had this message in response to a failed order
    UNPROCESSABLE_ENTITY
   The requested action could not be performed, is semantically incorrect, or failed
   business validation.[https://developer.paypal.com/docs/api/orders/v2/#error-PAYER_ACTION_REQUIRED](https://developer.paypal.com/docs/api/orders/v2/#error-PAYER_ACTION_REQUIRED)
 * He managed to order eventually without my help but it has happened again and 
   I don’t want customers to give up. I get an “order failed” message

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/unprocessable_entity-error-from-customer/#post-15847368)
 * Hi [@leehuntmbb](https://wordpress.org/support/users/leehuntmbb/),
 * This error implies a problem with the buyer’s PayPal account.
    It is not something
   you or the plugin has any direct influence on.
 * We are working on improving the error message to provide better instructions 
   on how to address the issue. There is also an automatic retry mechanism for certain
   errors but I’m not sure how useful that would be for this particular problem,
   as some action from the buyer would likely be required before PayPal would accept
   the transaction.
 * If you have Logging enabled in the plugin settings, you could reach out to the
   [PayPal MTS](https://www.paypal-techsupport.com/s/login/) with your logs. But
   usually, PayPal doesn’t provide details for issues unrelated to your account.
 * Kind regards,
    Niklas
 *  Plugin Support [Andreas W.](https://wordpress.org/support/users/aweissinpsyde/)
 * (@aweissinpsyde)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/unprocessable_entity-error-from-customer/#post-16087002)
 * Hello,
 * It has been quite some time since our last communication, so we will mark this
   thread as resolved. Please open a new thread if you are still facing issues or
   have questions that you need us to answer.
 * Kind regards,
    Andreas

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘UNPROCESSABLE_ENTITY error from customer’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
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## Tags

 * [failed order](https://wordpress.org/support/topic-tag/failed-order/)

 * 2 replies
 * 3 participants
 * Last reply from: [Andreas W.](https://wordpress.org/support/users/aweissinpsyde/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/unprocessable_entity-error-from-customer/#post-16087002)
 * Status: resolved