Title: unsaved data
Last modified: September 2, 2019

---

# unsaved data

 *  Resolved [paoladema](https://wordpress.org/support/users/paoladema/)
 * (@paoladema)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/unsaved-data/)
 * On the website we have created several users and recently we have had some technical
   problems. (we moved to Guttengerg)
    Here’s what happens: • I create a user with
   user name, last name and password from the backend and assign him a role. • verify
   the user in another browser and it works • I exit from backend • I try to log
   in again with the credentials that before worked but don’t work anymore • I enter
   again into backend and I realize that the user is there but there is no more 
   information about name, surname and role. The assigned role is “none”
 * I also tried a test from the registration form in Reserved Area, with the user
   registration procedure. At the beginning it works, then if I leave the site and
   try to return, it doesn’t work anymore. In fact, if I enter in the backend as
   administrator to control the user, the subscriber role has changed to “none”.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Funsaved-data%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Justin Tadlock](https://wordpress.org/support/users/greenshady/)
 * (@greenshady)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/unsaved-data/#post-11900012)
 * This is outside the scope of the Members plugin. You might try asking for help
   with this in the troubleshooting WordPress forum.
 *  Thread Starter [paoladema](https://wordpress.org/support/users/paoladema/)
 * (@paoladema)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/unsaved-data/#post-12380588)
 * Good morning,
    I had written 4 months ago, but I have seen that other users have
   data loss problems. We are using the free version of Members, but we would like
   to purchase the Basic or Plus version. We have seen that there are incompatibility
   problems with some extensions, would purchasing the plugin solve the problems?
 * Thank you
    Paola

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘unsaved data’ is closed to new replies.

 * ![](https://ps.w.org/members/assets/icon-256x256.png?rev=3508404)
 * [Members - Membership & User Role Editor Plugin](https://wordpress.org/plugins/members/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/members/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/members/)
 * [Active Topics](https://wordpress.org/support/plugin/members/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/members/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/members/reviews/)

 * 2 replies
 * 1 participant
 * Last reply from: [paoladema](https://wordpress.org/support/users/paoladema/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/unsaved-data/#post-12380588)
 * Status: resolved