Unsended forms

  • Resolved velkeiotto

    (@velkeiotto)


    6 years ago

    Hi,

    when someone want to submit the form it refreshes the page and nothing happen, but the data is still in the form. If they try to submit again it works. (But obviously no one try it again) I have paid version. It spoiled my google ads campaign so Im really nervous…HOW COULD IT HAPPEN? SOLVE IT PLEEEEEEEEEEASE, I cant operate my business without an acting form.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Zhanna Khachatryan

    (@zhannak)

    6 years ago

    Hello @velkeiotto,

    Thanks for your inquiry.

    Dear user, first please update the plugin to the latest 2.13.33 version.
    If this won’t help, please enter form maker > options and Enable Ajax Submit option.
    If this also won’t help, then, please contact our support team using the following form, as you are using the premium version of the plugin and WordPress forum is for free plugin users’ support.

    Please keep me updated with the results!

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    5 years, 11 months ago

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)

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