Title: Unsubscribe Functionality Disabled
Last modified: November 10, 2021

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# Unsubscribe Functionality Disabled

 *  Resolved [clario](https://wordpress.org/support/users/clario/)
 * (@clario)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/unsubscribe-functionality-disabled/)
 * Hello,
 * I have installed the abandoned cart plugin and it is sending emails fine with
   an unsubscribe link in the footer. When I click on the link I successfully get
   to the communication preferences page, however the checkbox with label “Account
   and order informationReceive important information about your orders and account.”
   is disabled and I can’t uncheck it.
 * I can’t tell what it’s supposed to do exactly – does it unsubscribe me by email
   address from all future abandoned cart emails? Also, since it is stuck on ‘checked’,
   is it opting me into those emails, or out?
 * Are the unsubscribes stored somewhere in the database so that I can check if 
   someone has been successfully unsubscribed?
 * Cheers,
    Clare

Viewing 1 replies (of 1 total)

 *  Plugin Support [damianmachnik](https://wordpress.org/support/users/damianmachnik/)
 * (@damianmachnik)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/unsubscribe-functionality-disabled/#post-15080566)
 * Hi [@clario](https://wordpress.org/support/users/clario/)
 * Thank you for reaching out, and sorry for any inconvenience. We are actively 
   investigating this issue. We will resolve it in 2.0 version of Abandoned Carts,
   and at the same time we’ll clarify a bit better how it works, and what it does.
 * Please forgive the late reply, but we had to test it out neatly.
 * Have a nice day,

Viewing 1 replies (of 1 total)

The topic ‘Unsubscribe Functionality Disabled’ is closed to new replies.

 * ![](https://ps.w.org/shopmagic-abandoned-carts/assets/icon-256x256.png?rev=3434207)
 * [ShopMagic Abandoned Cart Recovery for WooCommerce](https://wordpress.org/plugins/shopmagic-abandoned-carts/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/shopmagic-abandoned-carts/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/shopmagic-abandoned-carts/)
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## Tags

 * [unsubscribe](https://wordpress.org/support/topic-tag/unsubscribe/)

 * 1 reply
 * 2 participants
 * Last reply from: [damianmachnik](https://wordpress.org/support/users/damianmachnik/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/unsubscribe-functionality-disabled/#post-15080566)
 * Status: resolved