Title: Update | 500 Server Error
Last modified: November 7, 2020

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# Update | 500 Server Error

 *  Resolved [iromek](https://wordpress.org/support/users/iromek/)
 * (@iromek)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/update-500-server-error/)
 * Hey Guys,
 * I really need your help. I updated the WooCommerce plugin and I got an error 
   by the server: 500. This locked me out of the wohle site.
 * After renaming the wp plugin-in folder via ftp I was able to lock back in to 
   my wp-backend. By changing the renamed folder back to wp-plugin I wanted to reactivate
   each plugin to see where the 500 error came from.
 * **BUT: WooCommerce does no longer exist. I can see the folder via ftp but not
   in the WP backend. How can I reinstall it without loosing all the data, settings
   and products? **
 * I really need your help.
 * Best regards from Germany,
    iRomeK
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupdate-500-server-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Rynald0s](https://wordpress.org/support/users/rynald0s/)
 * (@rynald0s)
 * Automattic Happiness Engineer
 * [5 years, 7 months ago](https://wordpress.org/support/topic/update-500-server-error/#post-13634606)
 * Hi [@iromek](https://wordpress.org/support/users/iromek/)!
 * I would recommend making a backup of your site and then overriding the current
   core WooCommerce plugin in the wp-content/plugins folder, manually, as per the
   steps here:
 * [https://kinsta.com/knowledgebase/manually-update-wordpress-plugin/#ftp](https://kinsta.com/knowledgebase/manually-update-wordpress-plugin/#ftp)
 * Then, disable all your plugins and enable WooCommerce core first followed by 
   your other plugins, one by one, until it breaks again.
 * You can read more about conflict testing here:
 * [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
 * Also, please take a closer look at the fatal-error log found in “WooCommerce 
   > Status > Logs” as it should tell you where the issue is coming from. You are
   welcome to paste that log data to a gist and link us to it so we can take a closer
   look.
 * Please let us know how it goes.
 * Cheers!
 *  Thread Starter [iromek](https://wordpress.org/support/users/iromek/)
 * (@iromek)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/update-500-server-error/#post-13634926)
 * Hey Rynald0s,
 * thank you for your quick answer. I followed the steps and was able to reactivate
   WooCommerce with no loss of data.
 * I found this little script causing an Error and my hosting firm told me this 
   is a mistake by WooCommerce. It gets status: canceled after 5.00 s.
 * ?wc-ajax=get_refreshed_fragments
 * I am not sure why, but the front and backend takes loading times up to 12 seconds
   from one day by another. Chrome Network testing tells me 9s TTFB. Well the hoster
   tells me, caused by this script and the “Logs” tell me: PayPal Plus Error:
 * 2020-11-08T08:31:47+00:00 INFO POST [https://api.paypal.com/v1/oauth2/token](https://api.paypal.com/v1/oauth2/token)
   
   2020-11-08T08:31:47+00:00 INFO Response Status : 200 2020-11-08T08:31:47+00:00
   INFO POST [https://api.paypal.com/v1/payments/payment](https://api.paypal.com/v1/payments/payment)
   2020-11-08T08:31:47+00:00 INFO Response Status : 201 2020-11-08T09:19:45+00:00
   INFO POST [https://api.paypal.com/v1/payments/payment](https://api.paypal.com/v1/payments/payment)
   2020-11-08T09:19:46+00:00 INFO Response Status : 201 2020-11-08T09:22:49+00:00
   INFO POST [https://api.paypal.com/v1/payments/payment](https://api.paypal.com/v1/payments/payment)
   2020-11-08T09:22:50+00:00 INFO Response Status : 201
 * One more thing. When I logged in and WooCommerce was disabled, the backend worked
   like before in case of loading time. The hosting firm ist Strato.
 * Hope you can help me,
 * Thank you very much!
 * Beste regards from Germany,
    iRomeK
 *  [Robert Ghetau](https://wordpress.org/support/users/robertghetau/)
 * (@robertghetau)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/update-500-server-error/#post-13701049)
 * Hi there,
 * From what I understand, the errors are caused by the logs coming from [PayPal Plus](https://wordpress.org/plugins/woo-paypalplus/).
   I encourage you to reach out to their support area for more details:
 * [https://wordpress.org/support/plugin/woo-paypalplus/](https://wordpress.org/support/plugin/woo-paypalplus/)
 * Warm regards,
 *  [Robert Ghetau](https://wordpress.org/support/users/robertghetau/)
 * (@robertghetau)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/update-500-server-error/#post-13794255)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Update | 500 Server Error’ is closed to new replies.

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## Tags

 * [500 error](https://wordpress.org/support/topic-tag/500-error/)
 * [plugin conflict](https://wordpress.org/support/topic-tag/plugin-conflict/)

 * 4 replies
 * 3 participants
 * Last reply from: [Robert Ghetau](https://wordpress.org/support/users/robertghetau/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/update-500-server-error/#post-13794255)
 * Status: resolved