Title: update asks for credentials
Last modified: October 7, 2023

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# update asks for credentials

 *  Resolved [ivang69](https://wordpress.org/support/users/ivang69/)
 * (@ivang69)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/update-asks-for-credentials/)
 * After trying update i have pop-up window asking me for credentials.
 * How to prcxeed?
 * “Connection Information
 * To perform the requested action, WordPress needs to access your web server. Please
   enter your FTP or SSH credentials to proceed. If you do not remember your credentials,
   you should contact your web host. Hostname FTP/SSH Username FTP/SSH Password 
   This password will not be stored on the server.
 * Connection
 * Type
 *  FTP
 * FTPS (SSL)
 * SSH2
 * “
    -  This topic was modified 2 years, 8 months ago by [ivang69](https://wordpress.org/support/users/ivang69/).

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)
 * (@vmarko)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/update-asks-for-credentials/#post-17110632)
 * Hello [@ivang69](https://wordpress.org/support/users/ivang69/)
 * Thank you for reaching out and I am happy to help!
   Just to confirm, you are getting
   this notification in the W3TC section? Did you start getting this after updating
   WP or W3 Total Cache?
 * If your server is not configured to allow direct file writes. In this case, you’ll
   need to specify an alternate method so that WordPress can function properly. 
   Your host may have disabled the Direct method for security reasons. In this case,
   you’ll need to use an alternate method such as FTP.
   This is why you may be getting
   this notification.If you don’t want to use FTP you have to add the following 
   Line before `/* That's all, stop editing! Happy publishing. */` in wp-config.
   php file.
 * `define( 'FS_METHOD', 'direct' );`
 * I would suggest reaching out to your hosting provider for more details.
 * Thanks!

Viewing 1 replies (of 1 total)

The topic ‘update asks for credentials’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/update-asks-for-credentials/#post-17110632)
 * Status: resolved