Title: Update Bugs
Last modified: July 30, 2019

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# Update Bugs

 *  Resolved [jeffnschofield](https://wordpress.org/support/users/jeffnschofield/)
 * (@jeffnschofield)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/update-bugs/)
 * After updating the plugin I have two Support icons when enabled that slide out
   and 4 extra icons under the control panel, announcements, downloads, FAQ’s and
   knowledge base. I have the free version. How do I remove the extra options and
   have only 1 support icon?
 * Thanks,
    Jeff
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupdate-bugs%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/)
 * (@rabilal)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/update-bugs/#post-11784320)
 * Hi,
 * Apply these fixes.
 * To remove double icon.
    **Edit **../wp-content/plugins/js-support-ticket/js-support-
   ticket.php line: 668 **Find** $jssupportticket = new jssupportticket();
 * **Replace **with
    //$jssupportticket = new jssupportticket();
 * Fix icon at front-end.
    Run these queries, replace wp_ with your database prefix(
   if different). UPDATE `wp_js_ticket_config` SET `configvalue` = ‘2’ WHERE `wp_js_ticket_config`.`
   configname` = ‘cplink_announcements_user’; UPDATE `wp_js_ticket_config` SET `
   configvalue` = ‘2’ WHERE `wp_js_ticket_config`.`configname` = ‘cplink_faqs_user’;
   UPDATE `wp_js_ticket_config` SET `configvalue` = ‘2’ WHERE `wp_js_ticket_config`.`
   configname` = ‘cplink_downloads_user’; UPDATE `wp_js_ticket_config` SET `configvalue`
   = ‘2’ WHERE `wp_js_ticket_config`.`configname` = ‘cplink_knowledgebase_user’;
 * Regards,
    JS Held Desk Team

Viewing 1 replies (of 1 total)

The topic ‘Update Bugs’ is closed to new replies.

 * ![](https://ps.w.org/js-support-ticket/assets/icon-128x128.png?rev=3337825)
 * [JS Help Desk – AI-Powered Support & Ticketing System](https://wordpress.org/plugins/js-support-ticket/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/js-support-ticket/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/js-support-ticket/)
 * [Active Topics](https://wordpress.org/support/plugin/js-support-ticket/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/js-support-ticket/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/js-support-ticket/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [JoomSky](https://wordpress.org/support/users/rabilal/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/update-bugs/#post-11784320)
 * Status: resolved