Title: update crashed WordPress
Last modified: September 19, 2017

---

# update crashed WordPress

 *  Resolved [quantaweb](https://wordpress.org/support/users/quantaweb/)
 * (@quantaweb)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/update-crashed-wordpress/)
 * I love this plugin. But today I logged into my site and saw there was an update
   to this plugin. I updated it and immediately the site returned a 500 error — 
   couldn’t access frontend or admin.
 * So, I went into CPanel and renamed the sproutinvoices folder and the site went
   back up.
 * What can be done to fix this? I need to be able to issue new invoices very soon.
 * Thanks!

Viewing 13 replies - 1 through 13 (of 13 total)

 *  Plugin Contributor [Dan Cameron](https://wordpress.org/support/users/dancameron/)
 * (@dancameron)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/update-crashed-wordpress/#post-9511558)
 * Hello,
 * What’s likely the cause is the removal of some deprecated functions (that have
   been marked for removal for over 18 months).
 * Do you have any customizations in your functions.php file that use si__ or si_e?
 * Do you have any PHP error logs that can help pinpoint the exact issue?
 * Kind regards,
 *  Thread Starter [quantaweb](https://wordpress.org/support/users/quantaweb/)
 * (@quantaweb)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/update-crashed-wordpress/#post-9511565)
 * Hi Dan,
 * Thanks for your fast reply. There are no customizations to functions.php that
   use si__ or si_e.
 * Here’s what the error log says:
    [19-Sep-2017 22:03:56 UTC] PHP Fatal error: 
   Call to undefined method SI_Paypal_EC::__() in /home/quantaw2/public_html/wp-
   content/plugins/sprout-invoices-addon-paypal-ec/SI_Paypal_EC.php on line 87
 *  Plugin Contributor [Dan Cameron](https://wordpress.org/support/users/dancameron/)
 * (@dancameron)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/update-crashed-wordpress/#post-9511603)
 * Thank you for providing the error. It looks like you need to update the PayPal
   payments add-on.
 * You can download the latest version from your account at sproutapps.co/account/
   
   Or get another copy here: [https://sproutapps.co/marketplace/paypal-payments-express-checkout/](https://sproutapps.co/marketplace/paypal-payments-express-checkout/)
 * Kind regards,
 *  Thread Starter [quantaweb](https://wordpress.org/support/users/quantaweb/)
 * (@quantaweb)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/update-crashed-wordpress/#post-9511618)
 * Thanks. I downloaded and installed the latest version of the add-on and reactivated
   Sprout Invoices and all is well again.
 * Would it be possible to have some sort of indication when that plugin needs to
   be updated?
 * Thanks again
 *  Thread Starter [quantaweb](https://wordpress.org/support/users/quantaweb/)
 * (@quantaweb)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/update-crashed-wordpress/#post-9514613)
 * Okay, I spoke too soon. My website is back up, but the payment option isn’t working.
   I can create an invoice, but there is no button in the invoice to make a payment.
 * The payment settings are correct, I have checked “PayPal payments standard” and
   entered the required details. Is there something else I need to do?
 * I have clients who can’t pay their invoices so hope this is an easy fix.
 *  Plugin Contributor [Dan Cameron](https://wordpress.org/support/users/dancameron/)
 * (@dancameron)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/update-crashed-wordpress/#post-9514923)
 * Hello,
 * It would seem then that you’re either running a really old invoice template (
   that needs to be updated) or you have an outdated snippet in your functions.php
   to modify Sprout Invoices.
 * I would recommend you check your functions.php file first, maybe you have this
   popular snippet that would need to be updated:
    [http://docs.sproutapps.co/article/86-adds-a-print-button-to-the-top-of-estimates-and-invoices](http://docs.sproutapps.co/article/86-adds-a-print-button-to-the-top-of-estimates-and-invoices)
 * If that doesn’t help please provide the php error that is corresponding with 
   this and I’ll help you out.
 *  Thread Starter [quantaweb](https://wordpress.org/support/users/quantaweb/)
 * (@quantaweb)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/update-crashed-wordpress/#post-9515150)
 * I don’t have any Sprout Invoices modifications in functions.php. This is the 
   button that the client clicks to pay the invoice, not to print the invoice.
 * How would I update the template? It’s just the template that came with the plugin;
   all I have changed is the boilerplate message at the bottom.
 *  Plugin Contributor [Dan Cameron](https://wordpress.org/support/users/dancameron/)
 * (@dancameron)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/update-crashed-wordpress/#post-9515172)
 * We could narrow down the problem if you have php error logs to share, if you’re
   not sure how to get them you can talk to your host.
 * In the meantime, check to see if you have any custom templates in your (child)
   theme under sa_templates. If so you can simply delete those files and the default
   templates would be used.
 * Hopefully we can get your invoice back up and running soon.
 *  Thread Starter [quantaweb](https://wordpress.org/support/users/quantaweb/)
 * (@quantaweb)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/update-crashed-wordpress/#post-9515193)
 * It is working now. I deleted, downloaded, and installed the PayPal add-on three
   times and the third time the invoices had the payment button again.
 *  [blitz999](https://wordpress.org/support/users/blitz999/)
 * (@blitz999)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/update-crashed-wordpress/#post-9529416)
 * Hi Dan,
 * FYI, I’ve had a very similar issue (fixed, this comment is for reference). The
   whole site went down with a 500 error on updating the main invoice plugin. I 
   have followed your advice above. I have downloaded and installed the updated 
   paypal add on. I have moved the template file out of my theme folder.
 * The site has come back live (after moving the old PP add on out of the plugins
   folder).
 *  Thread Starter [quantaweb](https://wordpress.org/support/users/quantaweb/)
 * (@quantaweb)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/update-crashed-wordpress/#post-9585411)
 * Some strange things have been happening since I installed the new PayPal plugin.
 * I will bill an amount — for example, $30 — and my client will pay via the invoice.
   But that’s not what they’re billed, or what shows up in my PayPal Account.
 * For example: A $95 invoice, marked as paid in full, but only a $2.06 payment 
   came into my PP acct.
 * Also: A $30 invoice, marked as paid in full — but both a $30 and weird $.65 payment
   showed up in my account.
 * Also another $30 invoice: all that showed up in my PayPal account was a $.65 
   payment and second one for $.98.
 * This means I’m not getting paid full amounts, not getting paid on time (or at
   all), and it’s embarrassing to approach my clients about re-paying. I am losing
   money.
 * Hoping you have suggestions as to how this can be rectified? Otherwise I need
   to look at getting a different plugin but I would love to keep this one.
 * best wishes,
    Denise
    -  This reply was modified 8 years, 7 months ago by [quantaweb](https://wordpress.org/support/users/quantaweb/).
 *  Plugin Contributor [Dan Cameron](https://wordpress.org/support/users/dancameron/)
 * (@dancameron)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/update-crashed-wordpress/#post-9585845)
 * Hello Denise,
 * Please email me at [support@sproutapps.co](https://wordpress.org/support/topic/update-crashed-wordpress/support@sproutapps.co?output_format=md)
   with the API response found attached to the payment. Here’s an example of how
   to get that information: [http://s-v.me/n5dN](http://s-v.me/n5dN)
 * Also, are you using the free version of Sprout Invoices and the PayPal add-on?
   Please also confirm that you’re running the latest versions.
 * Kind regards,
 *  Thread Starter [quantaweb](https://wordpress.org/support/users/quantaweb/)
 * (@quantaweb)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/update-crashed-wordpress/#post-9585869)
 * Hi Dan,
 * Yes, I’m using the updated version of Sprout Invoices. I downloaded the PayPal
   add-on from your website 3 weeks ago (when this support thread was opened) and
   once again this morning in case it had been updated.
 * I will email you in a few minutes. Thanks.
 * Denise

Viewing 13 replies - 1 through 13 (of 13 total)

The topic ‘update crashed WordPress’ is closed to new replies.

 * ![](https://ps.w.org/sprout-invoices/assets/icon-256x256.png?rev=1963899)
 * [Sprout Invoices - Client Invoicing & Estimates](https://wordpress.org/plugins/sprout-invoices/)
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## Tags

 * [500 error](https://wordpress.org/support/topic-tag/500-error/)

 * 13 replies
 * 3 participants
 * Last reply from: [quantaweb](https://wordpress.org/support/users/quantaweb/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/update-crashed-wordpress/#post-9585869)
 * Status: resolved