Title: Update Error
Last modified: August 22, 2016

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# Update Error

 *  Resolved [mreed11](https://wordpress.org/support/users/mreed11/)
 * (@mreed11)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/update-error-22/)
 * I’m having a problem updating Jigoshop. If I click update from the Plugins page,
   I get the following error.
 * Downloading update from [https://downloads.wordpress.org/plugin/jigoshop.1.12.2.zip…](https://downloads.wordpress.org/plugin/jigoshop.1.12.2.zip…)
   
   Unpacking the update… Installing the latest version… Removing the old version
   of the plugin… **Could not remove the old plugin. Plugin update failed.
 * Since this didn’t work, I downloaded the plugin and replaced the plugin file 
   on a test server. After updating, all of the pricing information, and basic settings
   on every product (over 100) were changed and became unavailable.
 * Is it possible to update this plugin without causing these big problems?
 * Thanks for your help!
 * [https://wordpress.org/plugins/jigoshop/](https://wordpress.org/plugins/jigoshop/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [MWSGD](https://wordpress.org/support/users/mwsgd/)
 * (@mwsgd)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/update-error-22/#post-5425878)
 * This is an odd issue to hear about. I’ve experienced. Do you have a backup of
   the site? The only sure way is to do so manually via FTP.
 * Try reverting your Jigoshop version over FTP. [https://github.com/jigoshop/jigoshop](https://github.com/jigoshop/jigoshop)

Viewing 1 replies (of 1 total)

The topic ‘Update Error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/jigoshop_655549.svg)
 * [Jigoshop](https://wordpress.org/plugins/jigoshop/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jigoshop/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jigoshop/)
 * [Active Topics](https://wordpress.org/support/plugin/jigoshop/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jigoshop/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jigoshop/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [MWSGD](https://wordpress.org/support/users/mwsgd/)
 * Last activity: [11 years, 7 months ago](https://wordpress.org/support/topic/update-error-22/#post-5425878)
 * Status: resolved