Update Failed: -1 plugin error

  • monikawhyte

    (@monikawhyte)


    6 years, 9 months ago

    Hi all, our wordpress site is managed by Godaddy. having issues trying to update any of the plugins on our site. I get thrown this error: Update Failed: -1 and I cant figure out how to fix it for the life of me. Can anyone help? I am not very technical so need very detailed steps.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator James Huff

    (@macmanx)

    6 years, 9 months ago

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Nineteen theme. If the problem goes away, enable them one by one to identify the source of the problem.

    If that doesn’t work, I recommend contacting GoDaddy’s support, since they are fully managing the environment that WordPress is running under.

    Thread Starter monikawhyte

    (@monikawhyte)

    6 years, 9 months ago

    but once you switch the theme the site looks crazy… is there any way to avoid this?

    Moderator bcworkz

    (@bcworkz)

    6 years, 9 months ago

    Use the health-check plugin’s troubleshooting mode. Then such changes only appear to you. For everyone else the site looks normal. Use the admin bar troubleshooting item to restore your theme and plugins one at a time. Don’t forget to remove troubleshooting mode when you are done 😉

    Thread Starter monikawhyte

    (@monikawhyte)

    6 years, 9 months ago

    I am unable to download new plugins and do not have the health-check plugin. any other ideas so I can fix this?

    Moderator James Huff

    (@macmanx)

    6 years, 9 months ago

    What error do you run into when you try to add a new plugin?

Viewing 5 replies - 1 through 5 (of 5 total)

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