Title: Update FAILED Last modified: June 10, 2020 --- # Update FAILED * Resolved [grumpypjs08](https://wordpress.org/support/users/grumpypjs08/) * (@grumpypjs08) * [6 years ago](https://wordpress.org/support/topic/update-failed-65/) * whenever i try to download the addon it says update failed i i can not figure out why. Viewing 11 replies - 1 through 11 (of 11 total) * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [6 years ago](https://wordpress.org/support/topic/update-failed-65/#post-12967297) * [@grumpypjs08](https://wordpress.org/support/users/grumpypjs08/) Thanks for reporting, hopefully we can assist. There are some troubleshooting steps on the [plugins website](https://sitekit.withgoogle.com/documentation/fix-common-issues/) which you may have already tried. If already attempted please share your URL and [Site Health information](https://i.imgur.com/Rtkmsba.png). * If you prefer to share privately you can use [this form](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/edit). * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years, 11 months ago](https://wordpress.org/support/topic/update-failed-65/#post-13010607) * [@grumpypjs08](https://wordpress.org/support/users/grumpypjs08/) This topic will be marked as resolved because we didn’t receive a response. You can open a [new support topic](https://wordpress.org/support/plugin/google-site-kit/#new-post) if you continue to encounter issues. Thank you. * Thread Starter [grumpypjs08](https://wordpress.org/support/users/grumpypjs08/) * (@grumpypjs08) * [5 years, 11 months ago](https://wordpress.org/support/topic/update-failed-65/#post-13010694) * I did send a response on the form * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years, 11 months ago](https://wordpress.org/support/topic/update-failed-65/#post-13011503) * [@grumpypjs08](https://wordpress.org/support/users/grumpypjs08/) Is it possible for you to send us a screenshot of your dashboard and any [browser console errors](https://i.imgur.com/KyLAzgH.png) you might see? You can use software like [Jumpeshare](https://jumpshare.com/) to make a screenshot and share the link. Thanks again! * Thread Starter [grumpypjs08](https://wordpress.org/support/users/grumpypjs08/) * (@grumpypjs08) * [5 years, 11 months ago](https://wordpress.org/support/topic/update-failed-65/#post-13013189) * ``` ### wp-core ### version: 5.4.2 site_language: en_US user_language: en_US timezone: America/Chicago permalink: /%year%/%monthnum%/%day%/%postname%/ https_status: false user_registration: 1 default_comment_status: open multisite: false user_count: 1 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /home/vol5_6/epizy.com/epiz_25976485/htdocs wordpress_size: 40.88 MB (42867277 bytes) uploads_path: /home/vol5_6/epizy.com/epiz_25976485/htdocs/wp-content/uploads uploads_size: timeout while calculating size themes_path: /home/vol5_6/epizy.com/epiz_25976485/htdocs/wp-content/themes themes_size: 720.38 KB (737671 bytes) plugins_path: /home/vol5_6/epizy.com/epiz_25976485/htdocs/wp-content/plugins plugins_size: timeout while calculating size database_size: 1.37 MB (1436756 bytes) total_size: not available ### wp-active-theme ### name: Galaxis (galaxis) version: 1.0.12 (latest version: 1.0.13) author: ScriptsTown author_website: https://scriptstown.com/ parent_theme: none theme_features: menus, html5, automatic-feed-links, title-tag, post-thumbnails, custom-logo, custom-background, customize-selective-refresh-widgets, align-wide, responsive-embeds, widgets theme_path: /home/vol5_6/epizy.com/epiz_25976485/htdocs/wp-content/themes/galaxis ### wp-plugins-active (4) ### Elementor: version: 2.9.11, author: Elementor.com (latest version: 2.9.12) Gist All-In-One Marketing - Live Chat, Popups, Email: version: 2.5, author: Gist PageLayer: version: 1.1.4, author: Pagelayer Team Profile Builder: version: 3.1.8, author: Cozmoslabs (latest version: 3.1.9) ### wp-plugins-inactive (1) ### Loginizer: version: 1.4.4, author: Raj Kothari ### wp-media ### image_editor: WP_Image_Editor_GD imagick_module_version: Not available imagemagick_version: Not available gd_version: bundled (2.1.0 compatible) ghostscript_version: unknown ### wp-server ### server_architecture: Linux 2.6.32-896.16.1.lve1.4.54.el6.x86_64 x86_64 httpd_software: Apache php_version: 7.3.6 64bit php_sapi: apache2handler max_input_variables: 8000 time_limit: 20 memory_limit: 158M max_input_time: 30 upload_max_size: 10M php_post_max_size: 20M curl_version: 7.61.1 NSS/3.36 suhosin: false imagick_availability: false htaccess_extra_rules: false ### wp-database ### extension: mysqli server_version: 5.6.47-87.0 client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $ ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/vol5_6/epizy.com/epiz_25976485/htdocs/wp-content WP_PLUGIN_DIR: /home/vol5_6/epizy.com/epiz_25976485/htdocs/wp-content/plugins WP_MAX_MEMORY_LIMIT: 158M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8mb4 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable ``` * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years, 11 months ago](https://wordpress.org/support/topic/update-failed-65/#post-13019340) * [@grumpypjs08](https://wordpress.org/support/users/grumpypjs08/) Thank you for the Site Health information. * Can you provide any screenshots of your dashboard and any [browser console errors](https://i.imgur.com/KyLAzgH.png)? * Thread Starter [grumpypjs08](https://wordpress.org/support/users/grumpypjs08/) * (@grumpypjs08) * [5 years, 11 months ago](https://wordpress.org/support/topic/update-failed-65/#post-13019656) * There aren’t any the only thing that’s wrong is whenever I try and download the plugin it just says update failed there are not any counsel, WordPress, or server errors * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years, 11 months ago](https://wordpress.org/support/topic/update-failed-65/#post-13019817) * [@grumpypjs08](https://wordpress.org/support/users/grumpypjs08/) I noticed your Site Health information lists “plugins_size: timeout while calculating size” which may indicate possible server related issues. * 1.) Did Site Kit ever work for you previously? 2.) Are you able to install other plugins successfully? 3.) From your hosting file manager or FTP do you see a “ google-site-kit” folder when you access wp-content/plugins? * Thread Starter [grumpypjs08](https://wordpress.org/support/users/grumpypjs08/) * (@grumpypjs08) * [5 years, 11 months ago](https://wordpress.org/support/topic/update-failed-65/#post-13020807) * No Yes Sometimes it showed that folder other times it does not by that I mean sometimes I try and it is there sometimes when I download it and it is not * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years, 11 months ago](https://wordpress.org/support/topic/update-failed-65/#post-13025422) * [@grumpypjs08](https://wordpress.org/support/users/grumpypjs08/) Could you please check with your host about this behavior? Thank you. * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years, 11 months ago](https://wordpress.org/support/topic/update-failed-65/#post-13055621) * [@grumpypjs08](https://wordpress.org/support/users/grumpypjs08/) As we didn’t receive a response I will close this topic. Feel free to open a [new support topic](https://wordpress.org/support/plugin/google-site-kit/#new-post) if you continue to encounter issues. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Update FAILED’ is closed to new replies. * ![](https://ps.w.org/google-site-kit/assets/icon-256x256.png?rev=3141863) * [Site Kit by Google - Analytics, Search Console, AdSense, Speed](https://wordpress.org/plugins/google-site-kit/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-site-kit/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-site-kit/) * [Active Topics](https://wordpress.org/support/plugin/google-site-kit/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-site-kit/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-site-kit/reviews/) ## Tags * [download](https://wordpress.org/support/topic-tag/download/) * [fail](https://wordpress.org/support/topic-tag/fail/) * 11 replies * 2 participants * Last reply from: [Luckyna San](https://wordpress.org/support/users/luckynasan/) * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/update-failed-65/#post-13055621) * Status: resolved