Title: Update in progress
Last modified: February 7, 2024

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# Update in progress

 *  Resolved [Alain Aubry](https://wordpress.org/support/users/caban13/)
 * (@caban13)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/update-in-progress/)
 * Hi
 * The plugin is stuck for several hours, the message says “This can take anywhere
   from 5 seconds to 5 minutes.”
 * I tried rolling back to 2.15, the situation stays the same …

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Ben Sibley](https://wordpress.org/support/users/bensibley/)
 * (@bensibley)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/update-in-progress/#post-17406651)
 * Hi Alain,
 * Thanks for getting in touch about this. I’m very sorry for the error.
 * Would you be able to reach out to [support@independentwp.com](https://wordpress.org/support/topic/update-in-progress/support@independentwp.com?output_format=md)
   to discuss this error further? We’ll need to discuss sensitive site details that
   aren’t appropriate for the public forums.
 * Thank you!
 *  [SiteBites](https://wordpress.org/support/users/sitebites/)
 * (@sitebites)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/update-in-progress/#post-17406759)
 * Hi [@bensibley](https://wordpress.org/support/users/bensibley/)
 * We are also experiencing the same issue – I have also tried deactivating and 
   reactivating the plugin but the issue remains.
 * I have also emailed “support@independentwp.com”.
 *  Plugin Author [Ben Sibley](https://wordpress.org/support/users/bensibley/)
 * (@bensibley)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/update-in-progress/#post-17406915)
 * I’m sorry for the error, and thanks for reaching out to us via email. That is
   the best way for us to help resolve this particular error.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Update in progress’ is closed to new replies.

 * ![](https://ps.w.org/independent-analytics/assets/icon.svg?rev=3504049)
 * [Independent Analytics - WordPress Analytics Plugin](https://wordpress.org/plugins/independent-analytics/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/independent-analytics/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/independent-analytics/)
 * [Active Topics](https://wordpress.org/support/plugin/independent-analytics/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/independent-analytics/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/independent-analytics/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Ben Sibley](https://wordpress.org/support/users/bensibley/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/update-in-progress/#post-17406915)
 * Status: resolved