Title: Update plugin description?
Last modified: August 21, 2016

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# Update plugin description?

 *  Resolved [adamt19](https://wordpress.org/support/users/adamt19/)
 * (@adamt19)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/update-plugin-description/)
 * I installed this plugin because I was worried about CUSTOMERS having to create
   Freshdesk accounts in order to submit support requests/tickets.
 * However, using the widget provided by this plugin, our users (i.e. CUSTOMERS)
   can submit tickets from our website without needing to create a Freshdesk account.
   This is great.
 * So, I’m looking for clarification, the SSO portion of this pluing allows our 
   STAFF to use their WP accounts to log into Freshdesk — because with Freshdesk,
   customers don’t need accounts to submit tickets, they only need e-mail addresses.
 * Posting this here because — if I’m not understanding this properly — the plugin
   description could benefit from some clarification about which problems it solves,
   exactly.
 * [https://wordpress.org/plugins/freshdesk-support/](https://wordpress.org/plugins/freshdesk-support/)

Viewing 1 replies (of 1 total)

 *  [hjohnpaul](https://wordpress.org/support/users/hjohnpaul/)
 * (@hjohnpaul)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/update-plugin-description/#post-4972285)
 * Hi,
 *  Anyone can submit a ticket using the feedback widget providing a valid email(
   requester). But then if he wishes to check his ticket status he needs to login
   back to check it. Here we use the SSO part to authenticate him/her if the user
   had already logged into your site.
 * Hope this clarifies your doubt.
 * Regards,
    John Paul.H

Viewing 1 replies (of 1 total)

The topic ‘Update plugin description?’ is closed to new replies.

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## Tags

 * [description](https://wordpress.org/support/topic-tag/description/)

 * 1 reply
 * 2 participants
 * Last reply from: [hjohnpaul](https://wordpress.org/support/users/hjohnpaul/)
 * Last activity: [11 years, 12 months ago](https://wordpress.org/support/topic/update-plugin-description/#post-4972285)
 * Status: resolved