Title: Update Problem
Last modified: August 21, 2016

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# Update Problem

 *  [teardropbr](https://wordpress.org/support/users/teardropbr/)
 * (@teardropbr)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-problem-17/)
 * Hi!, First of all thanks for the excellent Theme you have here. I tryed more 
   than 20 themes, and Elisium was the only one I liked.
 * I did an Update few months early, and had no problems, however, this last update
   gave me the following error:
    “An error occurred while updating Elisium: The 
   package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find 
   End of Central Dir Record signature”
 * I’m worried to update the theme manually and lose my Pages, Plugins, Menus, and
   Plugins configurations…
 * Can you help me with this issue?
 * Kind Regards!

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-problem-17/#post-4575106)
 * Updating the theme manually should not have any impact on your existing site 
   content but you may want to mention this issue to your hosts. It may well be 
   a server-related problem that could impact other updates in future.
 *  Thread Starter [teardropbr](https://wordpress.org/support/users/teardropbr/)
 * (@teardropbr)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-problem-17/#post-4575110)
 * Thank you Esmi,
 * I’ve talked to my host, and aparently there is no issue with the server.
    Since
   I updated last time with no problems, I believe that there is something to do
   with a .zip file.
 * Can you help me and explain how is the best way to manually update a theme?
 * Thank you!
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-problem-17/#post-4575112)
 * There’s absolutely nothing wrong with the theme’s downloadable .zip file. I’ve
   just tested it myself by downloading and opening it. But some servers do seem
   to have issues with .zip files which I suspect is happening on your site.
 * If you wish to update the theme manually, please see [this Codex section](http://codex.wordpress.org/Using_Themes#Adding_New_Themes_Manually_.28FTP.29).
 *  Theme Author [We Create Web Designs](https://wordpress.org/support/users/moeseo/)
 * (@moeseo)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-problem-17/#post-4575174)
 * Can you please send an email to contact (at) wecreatewebdesigns (dot) com? I’ll
   look into it later today. Thank you for using our theme 😉
 *  Theme Author [We Create Web Designs](https://wordpress.org/support/users/moeseo/)
 * (@moeseo)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-problem-17/#post-4575225)
 * Here is something I found: [http://wordpress.org/support/topic/pclzip_err_bad_format-1?replies=7](http://wordpress.org/support/topic/pclzip_err_bad_format-1?replies=7)
   
   Do you have jetpack activated?
 *  Thread Starter [teardropbr](https://wordpress.org/support/users/teardropbr/)
 * (@teardropbr)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-problem-17/#post-4575249)
 * Hi!
    Just sent you an e-mail with both errors I get when I try to install with
   WP software.
 * I’ve read the last link, but I’m sure I have space on my host.
    I don’t really
   know if I have jetpack, but probably, I wouldn’t be able to install the themes
   if I hadn’t.
 * I can install themes, but not the update.
    Weird.
 *  Theme Author [We Create Web Designs](https://wordpress.org/support/users/moeseo/)
 * (@moeseo)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-problem-17/#post-4575306)
 * As Esmi mentioned, the theme works, it undergoes very strict scrutiny to be accepted
   on the WP repository. We have done upgrades without any hitches either. The best
   way in your case (if it’s not an issue with the server / lack of resources etc.)
   is to manually overwrite the files.
 * For this please do the following:
 * 1. use an FTP client (FileZilla for instance).
    Get your hosting details from
   the hosting provider and access you server files.
 * 2. unzip the theme on your computer. You’ll get the following structure:
 * Elisium / elisium / and then a listing of files (index.php, style.css, readme.
   txt etc. and some folders (js, elisium, options, fonts etc.)
 * 3. Navigate on your server to: wp-content > themes > elisium and you’ll see a
   similar organization (folders: js, elisium, options etc.) and the files (index.
   php, style.css etc.)
 * COPY the new files OVER the old ones.
 * Should work.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Update Problem’ is closed to new replies.

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## Tags

 * [PCLZIP_ERR_BAD_FORMAT](https://wordpress.org/support/topic-tag/pclzip_err_bad_format/)
 * [update problem](https://wordpress.org/support/topic-tag/update-problem/)

 * 7 replies
 * 3 participants
 * Last reply from: [We Create Web Designs](https://wordpress.org/support/users/moeseo/)
 * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/update-problem-17/#post-4575306)
 * Status: not resolved