Title: Update problem
Last modified: August 31, 2016

---

# Update problem

 *  Resolved [mhippert](https://wordpress.org/support/users/mhippert/)
 * (@mhippert)
 * [10 years ago](https://wordpress.org/support/topic/update-problem-37/)
 * Hello,
 * I have got a problem when i tried to update the pluggin.
    It didnt work for an
   obscur reason (i dont remember) and now, i cant find it anymore in the list of
   updates. So i tried to reinstall it and when i do that, I have got this message:“
   Le dossier de destination existe déjà.
 * L’installation de l’extension a échoué.”
 * In english, it says ; “the destination folder already exists, The installation
   has failed”
 * I’m a beginner, and i dont know what to do. And i’m afraid I have lost all my
   backu are on google drive…
    Can I just delete all the pluggins folders using 
   filezilla without being afraid to have a problem with my last backups files and
   parameters (links with google…)?
 * Is there a solution for this problem ? If yes, many thanks !
 * Marc
 * PS : please excuse me for my english, which is not so good !
 * [https://wordpress.org/plugins/updraftplus/](https://wordpress.org/plugins/updraftplus/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [10 years ago](https://wordpress.org/support/topic/update-problem-37/#post-7444880)
 * Hi,
 * Please see this FAQ:
    [https://updraftplus.com/faqs/wordpress-crashed-when-updating-updraftplus-what-can-i-do/](https://updraftplus.com/faqs/wordpress-crashed-when-updating-updraftplus-what-can-i-do/)
 * David

Viewing 1 replies (of 1 total)

The topic ‘Update problem’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
 * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/update-problem-37/#post-7444880)
 * Status: resolved